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Video overlay is persistent when watching full screen video on second display

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Video overlay is persistent when watching full screen video on second display

Regular

Plan

Premium

Country

US

Operating System

Windows 10

Spotify Build

1.1.48.625.g1c87c7f7

 

My Question or Issue

When watching videos in full screen on my second display, the video overlay that shows the name of the video (for example, the podcast and episode name) as well as the video controls at the bottom of the window are persistent and never disappear. When I watch videos in full screen on my main display, the overlay and video controls disappear after a second or two of not moving the mouse. The overlay and controls take up about a 1/3 of the space in the window and make it really inconvenient to watch anything on the second display. Anyone else have this issue?

 

14 Replies

Re: Video overlay is persistent when watching full screen video on second display

Moderator
Moderator

Hey @iammattp

 

Welcome to the Community!

 

First up, we suggest that you disable the option "Show desktop overlay when using media keys" in the app Settings. 

 

If this doesn't do the trick, it's well worth running a clean reinstall by following these steps and make sure to download the app again from the Microsoft Store.  

 

Let us know how it goes 🙂

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Re: Video overlay is persistent when watching full screen video on second display

Regular

I had already disabled that option, and just tried the uninstall/reinstall but it didn't help unfortunately. What else can I try? 

Re: Video overlay is persistent when watching full screen video on second display

Moderator
Moderator

Hi @iammattp

 

Thanks for trying it. 

 

Could you let us know if this has always happened, or if it started happening after a specific event? 

 

Additionally, would you mind trying it with the web player to check if the issue persists there?

 

Keep us in the loop!

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Re: Video overlay is persistent when watching full screen video on second display

Regular

I only started trying to watch video on Spotify about a month ago, and it's happened consistently since then. The web player does not exhibit the issue, only the desktop app. 

 

One point worth noting - my second display is connected via a Pluggable USB3-to-HDMI adapter, however this shouldn't be an issue since full screen video works on this display with every other app.

Re: Video overlay is persistent when watching full screen video on second display

Moderator
Moderator

Hey @iammattp

 

Thanks for your quick reply 🙂 

 

Could you let us know if this is only happening with the Spotify app or with other streaming apps as well?

 

Also, sending us a screenshot of what you're seeing on your end would come in handy. 

 

We'll be waiting for your reply 🙂

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Re: Video overlay is persistent when watching full screen video on second display

Regular

No, as I mentioned this only happens with the Spotify app. All other apps, full screen video in browsers, etc work as expected on both of my displays. 

 

Screenshot is attached. The podcast title at the top (including the black gradient overlay) and the video controls at the bottom never go away, unlike on my main display where they disappear after a second or two. 

spotify overlay.PNG

Re: Video overlay is persistent when watching full screen video on second display

Moderator
Moderator

Hey @iammattp,

 

Thanks for keeping us posted 🙂

 

We tried connecting with HDMI, D-Port and VGA but couldn't reproduce this issue on our end. We were not able to test this out with USB3-HDMI adaptor.

 

Could you try connecting the display directly without using an adaptor? Are there any changes?

 

Just to double check- which version of the app is running on your PC- from our webpage or Microsoft store?

 

You can also send us a screen recording of what you're seeing. We'll investigate this further.

 

Keep us in the loop! We'll be right here if you have any questions.

VerModerator
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Re: Video overlay is persistent when watching full screen video on second display

Regular

I'm using the latest version downloaded from the Microsoft app store - 1.1.48.625.g1c87c7f7 (Microsoft Store version)

 

I can't connect the second display directly, as my PC only has one built-in HDMI output (hence why I'm using the adapter in the first place). My main display, which is connected to the built-in HDMI output, does not have this issue. However, every other app works as expected on the second display (including apps with full screen video and similar overlays) so it is not an issue with the adapter, it is an issue with Spotify.

 

I can make a screen recording but it won't look any different from my screenshot. 

Re: Video overlay is persistent when watching full screen video on second display

Moderator
Moderator

Hi @iammattp

 

Thanks for all the info you've provided so far. 

 

In this case, could you ask a friend or a family member to log into their personal account using the affected device to see if they can replicate it? This will help us see if the issue is related to your account.

 

Additionally, it would be helpful to have the screen recording of this issue so we can report it to the team in charge.

 

We'll keep an eye out for your reply.

NovyModerator
 
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