Does it matter?!
My Question or Issue
One thing I used to love when I was an iTunes user was their visualiser in the desktop application. It was such a relaxing thing to watch as it changed depending on the amplitude and rhythms coming from the songs you were listening to.
I see that in one thread you closed a case based on a user's request for this. In one paragraph you stated:
'While we know this is a popular request, we don’t feel the majority of listeners would benefit from the addition of a visualizer at this time.'
I can't see how you can possibly reconcile these two comments.
'popular request' and 'we don’t feel the majority of listeners would benefit from the addition of a visualizer'.
What do you mean you do not feel it would be of benefit? If you are basing it on a feeling rather than reasonable logic, what is the premise? If it's a popular request, then it would appear *A LOT* of users are asking for it. Clearly they would benefit from it. Also, with the ability to turn it on or off at will, it would not impact on the quality of the service that the desktop application provides.
Your statement would appear to be playing to your own agenda, for reasons that you are not willing to share with your paying subscriber base.