Web Player Doesn't Play Any Songs

[jackjackxdman]

Plan

Free

Country

United Kingdom

Device

PC

Operating System

Windows 10

My Question or Issue

 When I use web player it doesn't play any songs, I have flushed my DNS and deleted my cookies as well as trying a different account and a differetn web browser.

[Sebasty · Accepted solution]

Hey @jackjackxdman

That's strange!

I'd suggest checking your hosts file. It seems like it might be a network-related issue, especially when it happens across browsers.

It's very easy, just follow this:

1. open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to

C:\Windows\System32\drivers\etc

3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

0.0.0.0 website.com
127.0.0.1 website2.com

Check for any entries with spotify or fastly in the address. Examples may look like:

0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net 

(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes. Restart Spotify.

You can also try removing all lines to see what happens.

Restarting the router might help too.

Let mr know how it goes 🙂

[jackjackxdman]

Hi

Thank you so much this fixed my problem with both the web player and the
application itself.