Web and apps are broken on windows 10

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Web and apps are broken on windows 10

FPSUsername
Casual Listener

Spotify recently started being broken

 

Plan

Free

Country

Netherlands 

 

Device

desktop (2015 build) and aspire 5741

Operating System

Windows 10 pro (desktop) and home (laptop)

 

My Question or Issue

In the spotify app when I click on play it doesn't play, but you do see a partially loaded image in the bottom.

Capture.PNG

In the web player, clicking on play does nothing. I tried Chrome and Edge. No adblockers or whatsoever.

Capture2.PNG

Furthermore, I have this bug that others got as well, I got this after reinstalling the app (windows 10 metro app and windows exe program, both do this).

4 Replies
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Re: Web and apps are broken on windows 10

Mantisentil
Community Legend

Hello @FPSUsername!

 

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

 

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

 

Have a nice day 🙂

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Re: Web and apps are broken on windows 10

FPSUsername
Casual Listener

I tried that, rebooted my pc but still no luck

 

I also tried using tweaking.com repair (which has helped me a lot of times when other fixes failed) and still nothing..

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Re: Web and apps are broken on windows 10

Jesseblomqvist
Newbie

Fking **bleep**. Thank you!

Re: Web and apps are broken on windows 10

FPSUsername
Casual Listener

Hmm, well. I just "upgraded"/reinstalled windows 10 because I started getting issues with netflix windows metro app and now it's fixed. Windows 10 is like windows 8, metro apps are unstable and break easily.

 

BUT, the web player is still broken

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