When ı am open Spotify Windows(Desktop), my pc freezes

Solved!
Reply

When ı am open Spotify Windows(Desktop), my pc freezes

MAYAKEN
Regular

Plan

Free

Country

Turkey

Device

Laptop

Operating System

Windows 10

 

My Question or Issue

When ı open Spotify, ı can't use my pc. Everything freezes. I've been having this problem for a day.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: When ı am open Spotify Windows(Desktop), my pc freezes

MAYAKEN
Regular
I downloaded it again and installed it. This time it worked. I don't know how it worked. Thanks for your help.

View solution in original post

9 Replies

Re: When ı am open Spotify Windows(Desktop), my pc freezes

Rock Star 15
Rock Star 15

Hey @MAYAKEN, welcome to the Spotify Community!

 

Could you first try a clean reinstall of the Spotify app? If this doesn't work, we can try a few other things.

Let me know how it goes 🙂

JacobRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: When ı am open Spotify Windows(Desktop), my pc freezes

MAYAKEN
Regular
Did not work.

Re: When ı am open Spotify Windows(Desktop), my pc freezes

Rock Star 15
Rock Star 15

@MAYAKEN,

 

Are you using the app directly from the Windows 10 store? Or are you downloading the program from Spotify's website?

JacobRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: When ı am open Spotify Windows(Desktop), my pc freezes

MAYAKEN
Regular
Spotify's website

Re: When ı am open Spotify Windows(Desktop), my pc freezes

Rock Star 15
Rock Star 15

@MAYAKEN,

 

Can you try installing it from the Windows 10 store? Some users have said that it solves this issue.

JacobRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: When ı am open Spotify Windows(Desktop), my pc freezes

MAYAKEN
Regular
Did not work.

Re: When ı am open Spotify Windows(Desktop), my pc freezes

Rock Star 15
Rock Star 15

@MAYAKEN,

 

Could you try turning off hardware acceleration by going to Settings Menu > View > Hardware Acceleration?

If that doesn't work, can you try one last clean reinstall using the steps in the following Spotify Answer: https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p...

JacobRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Solution!

Re: When ı am open Spotify Windows(Desktop), my pc freezes

MAYAKEN
Regular
I downloaded it again and installed it. This time it worked. I don't know how it worked. Thanks for your help.

View solution in original post

Re: When ı am open Spotify Windows(Desktop), my pc freezes

Rock Star 15
Rock Star 15

@MAYAKEN,

 

Glad to hear everything's working! If you have more issues don't hesitate to let me know.

JacobRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS