There was a long thread here with me describing a bug and being put off again and again and again. Made to jump through countless hoops and told that the bug I was describing was another bug.
Then I find out, in the New Desktop Experience, that the feature that is now buggy will be completely removed in that new version. That Spotify employees were knowingly wasting my time talking about a feature they knew was being removed.
Obviously I was furious about this treatment and made that heard loud and clear in the thread where Spotify employees were knowingly deceiving me and wasting my time.
The response? The removal, not of the angry comment, but of the whole thread. Because we don't want customers knowing that this is how we treat them do we Spotify? That we intentionally mislead them and waste their time? Because that would make them furious wouldn't it?