Why doesn't open.spotify.com work in New Zealand?

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Why doesn't open.spotify.com work in New Zealand?

DoomProGamer
Regular

Plan

Free/Premium

Country

 NZ

Device

Desktop

Operating System

Windows 10

 

My Question or Issue

 Whenever I try to access a open.spotify.com link I always have to use a vpn and connect from the united states. Whenever I connect from home it just says "Server IP Address not found"

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Sebasty
Rock Star 18
Rock Star 18

Hey @DoomProGamer

 

If you're having trouble getting the web player to load, I'd suggest checking your hosts file. Maybe that's what is causing this issue.


Try this:

1. open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to

C:\Windows\System32\drivers\etc

3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

0.0.0.0 website.com
127.0.0.1 website2.com

Check for any entries with spotify or fastly in the address. Examples may look like:

0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net 

(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes. Restart Spotify.

You can also try removing all lines to see what happens.

 

Also, I'd recommend you try restarting your router.

 

Let me know how it goes 🙂

SebastyRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

8 Replies

Peter
Moderator
Moderator

Hey @DoomProGamer.

 

Thanks for reaching out on the Community about this. We'll be glad to help 🙂

 

The Web Player is available in all markets, so it shouldn't be a problem accessing it in New Zealand.

 

Would you mind trying to open the Web Player in a different browser, as well as opening it in an incognito window? One of these two solutions usually solves the problem.

 

Let us know how it goes!

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

DoomProGamer
Regular

Just did that but it still isn't connecting

Peter
Moderator
Moderator

Hey @DoomProGamer.

 

Thanks for getting back to us.

 

Could you send us a screenshot of the error you are getting when you try to use the Web Player? That would help us get an idea of the issue you are experiencing.

 

Thanks!

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

DoomProGamer
Regular

here ya go

olol.PNG

Peter
Moderator
Moderator

Hey @DoomProGamer.

 

Thanks for sending that screenshot.

 

I know this sounds obvious, but could you try inserting 'https://' before the domain? 

If that doesn't work, then have you tried resetting your network or trying a different network?

 

Let us know how it goes 🙂

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

DoomProGamer
Regular

Tried both of those and it didnt work.

zzzzzzzzzzzzzzzzzz.PNG

DoomProGamer
Regular
  • <b> lol</b>

    help
Solution!

Sebasty
Rock Star 18
Rock Star 18

Hey @DoomProGamer

 

If you're having trouble getting the web player to load, I'd suggest checking your hosts file. Maybe that's what is causing this issue.


Try this:

1. open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to

C:\Windows\System32\drivers\etc

3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

0.0.0.0 website.com
127.0.0.1 website2.com

Check for any entries with spotify or fastly in the address. Examples may look like:

0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net 

(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes. Restart Spotify.

You can also try removing all lines to see what happens.

 

Also, I'd recommend you try restarting your router.

 

Let me know how it goes 🙂

SebastyRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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