Why my spotify account stucked in italy while i'm in madagascar?

[Kiady_Tsito]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Ver]

Hey @Kiady_Tsito,

Thanks for posting here 🙂

It's a good idea to open another browser and then to try again changing the country.

In case nothing changes, we'd suggest you try with another network. Does that make a difference?
 

Keep us in the loop.

[Kiady_Tsito]

Hi it still doesn't i've tried with another Internet service provider on
mobile and tablet too it only show Italy like on country liste in edit
profil .

[Eni]

Hi there @Kiady_Tsito, 

Thanks for getting back to us. 

In this case, we suggest that you turn off any VPN if in use. 

Also, keep in mind that if you created your account with Facebook or Apple, you also need to change your country or region settings with those services. 

Lastly, could you try again on a different device to check if that makes any difference?

Keep us posted on how it goes. 

[user-removed]

Hello. Have you found a solution since then, 'cause I have the exact same proble now. 

[MihailY]

Hey @user-removed,

Thanks for reaching out.

If you notice that the country selection on your account page is incorrect, this may be due to the internet provider (ISP) reporting incorrect location data, so it's best to reach out to them for further help or simply trying again using a different connection by a different provider.

We hope this helps.

[keisukeaero]

I have exactly the same problem, I'm in Madagascar, all my spotify app don't work (pc app, android app...) because my country setting is stucked in "Italy" or "France". I can't find any solution for this until now. Please help.

[Vasil]

Hey @keisukeaero,

Please take a look at the reply from @Ver, it should help out!
Alternatively, you can take a look at this FAQ article we have on the forum 🙂

In case you continue experiencing difficulties, let us know what goes wrong on your end and we'll happily take a further look into things for you. Keep us posted; cheers!