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Will Windows 7 firewall prevent Spotify from opening? I download the exe file and after a minute or so the black screen of death appears and the application, "honks". Yes, I said "honks" like a sick duck what the **bleep**.
Hey, @3vbx5l56vakqu0r -
Can you give us some more information so we can sort things out? For example, when does the BSOD appear? Also, what's the error code(ex. BAD_POOL_HEADER) for the BSOD? (You can find out these error codes using softwares such as WhoCrashed, or it'll just appear with the BSOD.)
Thank you 🙂
Hey, @3vbx5l56vakqu0r -
Sorry for the misunderstanding 🙂 You can first try out a clean reinstall again through here.
After that, please make sure you have the latest drivers for your graphics card- and turn off Hardware Acceleration in Spotify(Open Spotify, and disable View > Hardware Acceleration.).
Tell me if it works 🙂
Hey, @3vbx5l56vakqu0r -
Sorry for the late reply;
Can you give us a screenshot of what happens when you install Spotify? It helps us troubleshoot the issue 🙂
Also you can disable Hardware Acceleration(Screenshot below) without accessing Preferences; If you can, try disabling Hardware Acceleration first.
Thank you 🙂
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