Windows 10 Desktop app black screen only

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Windows 10 Desktop app black screen only

daveork
Visitor

Have reinstalled a number of times (from Spotify AND Windows Store) and tried all the solutions on here but the desktop app only opens with a black screen, as below :-

daveork_0-1602234911184.png

This seems fairly common and has been happening for some time, but nothing appears to work for me.

Any help appreciated?

P.S. I've tried running from the Run command with & without Sandbox, and disabling Hardware etc - the app is beyond useless I'm afraid, so I have to resort to web player

 

Plan

Premium

Country

UK

Device

Laptop

Operating System

Windows 10

 

My Question or Issue

 

1 Reply

Re: Windows 10 Desktop app black screen only

Alex
Moderator
Moderator

Hi there @daveork,

 

Welcome to the Community!

 

What you could try is uninstalling the app in Windows safe mode. This way you can permanently delete all potentially corrupted files associated with the app.

 

Follow the steps from this guide exactly, in order to perform a clean reinstall.

 

Hope this helps. Keep us posted on how you get on.


We'll be on the lookout for your reply.

AlexModerator
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