Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi,
Recently, the windows 10 application started randomly going offline.
The internet connection is working fine, other sensitive programs are running without issues.
So far tried:
The problem persists.
Different devices do not have this issue. The app works without issues on an iPhone 7+. Firestick app works fine too.
Plan
Premium
Device
Acer Laptop
Operating System
Windows 10 - 1709
Spotify version
1.0.96.181.gf6bc1b6b
Hi there,
Can you try to access the Spotify Web Player? You can find it here: https://open.spotify.com/
Let me know how it goes 🙂
The web player works, just like all other devices/platforms on the same network.
When playing from the windows app the web player (and mobile app) it connects to the windows app and displays the "You're listening on [device]" message, which disappears when the app disconnects.
i'm having the same problem here...
Was anyone able to resolve this issue?
I have the same issue with the desktop application. Sometimes it works... but most of the time it thinks it's offline (while every other internet function on the computer works). Re-installing the app did not resolve the issue.
Hey there @Hizeh,
Thanks for getting in touch with us 🙂
If you've tried the steps suggested by @Brunelicia, we'd recommend you give these steps a go and clear the cache. That way you can make sure the cache is not causing this issue.
If that doesn't do the trick, try restarting the device. Then you can log out and log back in to the account.
Can you check if the issue persists when you open the app on another device? By doing this we can see if it is a device-related issue.
Keep us in the loop! If you have questions, don't hesitate to reach out to us.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…