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Plan
Premium
Country
US
Device
HP Desktop
Operating System
Windows 10
My Question or Issue
The Spotify application sporadically (1/3 to 1/2 of the time) comes up with the error "No internet connection detected. Spotify will automatically try to reconnect when it detects an internet connection (error code 4)". My internet service is a cable connection with no reliability problems. I uninstalled / reinstalled the program
- no change. The program is not logged into Facebook, and I have not connected it into friends. The program is cleared (OK'd) through the Windows firewall. Any ideas for solving this problem?
Hey @wminner.
Thanks for reaching out on the Community 🙂
Have you had a look at this thread?
If so, let us know and we'll happy to troubleshoot further.
Keep us posted,
P
Thanks for the link, Peter.......I tried the first solution ("Internet Protocol Version 4", manually set DNS server address), and it did not solve the problem. I haven't been able to find the Win10 input screen for the 2nd potential solution (Settings > Advanced Settings > Proxy, change from "Auto Detect" to "HTTP").
Note that I am still able to listen to Spotify Premium - the songs keep playing when the Spotify application is in its sporadic (1/3+) offline mode. However, I can't make any changes while offline, e.g. start a new album when the previous one is done.
Hey @wminner,
Could you try disabling the firewall completely while using Spotify just to check if the same thing happens?
Also try using the web player for a while and see if something occurs there (with and without firewall).
If nothing helps, get back to us with the Spotify version, and a screenshot of the error message.
Thanks! 🙂
Thanks, Jemi.........the web application in Chrome works much better, with only a couple of 5-sec pauses during an hour of playing - my guess is that these 'hiccups' are not related to the Spotify Windows application error. I did not turn off the firewall while playing through Chrome.
I timed the offline periods yesterday for 15 min, and Spotify Windows was offline (error code 4) for 1/2 of the time, with shutdown and online periods of ~1 min. Attached is a screen pic from today - turning off the firewall had no effect. I didn't time the offline periods while fooling around with it today. The program version is "1.0.89.313.g34a58dea (Windows Store version)".
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…