Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hello Everyone:
I'm having a little problem with Spotify on my Computer. I've downloaded and done a clean installation. Everything was perfect, even it appeared the welcome screen and I logged in. But after that, the screen turns out in a black empty space, with nothing at all to see or listen. I have my Windows Firewall disabled and I used the latest installer from the Official Website.
Can anybody help me figure this out? I'll leave a screenshot to make it clearer.
Thank you in advance.
Hi @eugeycris,
Would you mind deleting the russian language from Spotify? If not, just go to:
C:\Users\*user name*\AppData\Roaming\Spotify\locales\ru.mo
And delete it. Let me know if it works!
You can also try deleting all the other languages except Russian, it may also work 🙂
Thank you very much!! Now it works like a charm! I never was going to figure it out by myself! I was reading that big topic about the same Issue and saw that erasing that file might be the answer.
Who might say that Russian Language was the problem? 😛
Спасибо Большое for your quick answer 🙂
the problem is that when i start spotify all i get is an empty black screen. The solution is not that i can remove russian letters, this is a nonsense solution.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…