Windows app freezes after opening

[zxlct7jq0ya5a8m]

Plan

Premium

Operating System

Windows 10, Asus Zenbook

My Question or Issue

Recently windows app keeps freezing and doesn't respond anymore 2 seconds after opening. Reinstalling, resetting, changing hardware acceleration, logging out did not help. The web player still works but the desktop app is unusable.

[Mario]

Hey @zxlct7jq0ya5a8m,

Thanks for reaching out about this and welcome to the Community.

You mentioned you already tried reinstalling Spotify to find a solution to this, but have you also tried a 'clean' reinstall? 

If you haven't, check this Spotify Answer to find out how that works for your device and operating system. It'll provide you with a brand-new as well the most up-to-date version of the app.

Let us know how you get on. We'll look out for your reply!