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Windows app freezes after opening

Windows app freezes after opening

zxlct7jq0ya5a8m

Plan

Premium

 

Operating System

Windows 10, Asus Zenbook

 

My Question or Issue

Recently windows app keeps freezing and doesn't respond anymore 2 seconds after opening. Reinstalling, resetting, changing hardware acceleration, logging out did not help. The web player still works but the desktop app is unusable.

Reply
1 Reply

Mario

Hey @zxlct7jq0ya5a8m,

 

Thanks for reaching out about this and welcome to the Community.

 

You mentioned you already tried reinstalling Spotify to find a solution to this, but have you also tried a 'clean' reinstall? 

 

If you haven't, check this Spotify Answer to find out how that works for your device and operating system. It'll provide you with a brand-new as well the most up-to-date version of the app.

 

Let us know how you get on. We'll look out for your reply!

Mario Moderator
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