Your Music Failed to load/Browse not loading since 11 July 2014

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Your Music Failed to load/Browse not loading since 11 July 2014

sparood
Casual Listener

Hi,

 

I'm very new to all of this (spotify) and it might be that my problem is already mentioned somewhere (though I couldn't find it).

This morning all was well, but now I have lost all of 'my music'. Playlists are intact. This is on my laptop. However, all the albums listed in 'my music' are present on my smartphone... So somehow they've disappeared on my desktop... If I save/add an album, the 'my music' tabs still show the message 'couldn't load your music' (well, in dutch). 'Load again' doesn't do the trick. Also, the browse page won't stop loading, i.e. nothing happens...

Ideas anyone?!

 

EDIT:Subject changed to make topic cleare. Original subject "Lost My Music".

2 ACCEPTED SOLUTIONS
Solution!

user-removed
Not applicable

The solution that 2frozen put forth worked for me as well on my mac and I'm fully funtional again.

 

The key part is to delete the cache files as just re-installing spotify (at least for me) didn't do it.  You can find the location of your cache files by looking in preferences->cache. If you search in the finder on the mac it won't find them since they are hidden files. However you can adjust that in your finder search by clicking the "+" under the search bar, then in the bar that appears change "kind" to "file visability" (or go into other... and select "file visable" if that option doesn't show),  and in the bar that will now say "visable" change that to "visable and invisable". 

 

The two folders I deleted were:

com.spotify.client

com.spotify.danstaller

 

Hope that's of some help. I ran into this suggestion in another thread but since I failed to find and delete the cache files on my first try it didn't work. Now all is well. Good luck!

View solution in original post

Solution!

Maroder
Regular

As other Users have already acknowledged deleting the contents of the folder %UserProfile%\AppData\Local\Spotify fixes the issue under Windows 8.1. No reinstall needed - just close Spotify before deleting.

View solution in original post

118 Replies

sparood
Casual Listener

Hi Joe,

 

Thanks for your reply. I've tried all that, unfortunately no change.

And... I've also logged in using my husbands account: no problems there; everything is properly loading. So I'm afraid it's an account problem? But still no problems on my smartphone... And logging in using my account on my husbands laptop: it says 'welcome to spotify' (as if I'm a new user) and everything works! I'm baffled...

Other suggestions?

 

Thanks

 

 

Joe
Community Legend

I'm thinking there may be some server issue affecting users, possibly in certain countries. I'm in Poland, running the same version and Browse/Your Music is working fine. If the web player works, maybe give it 24 hours or tweet @SpotifyCares which is generally manned around the clock. I'll see if I can find out any more too.

Papamoa
Newbie

Browser results (artists, albums, playlists) won't display on screen. Dots go round and round as if searching. Never had this trouble before. If I search for works by a composer they don't display.

Many thanks for any suggestions

 

Joe
Community Legend

@Papamoa I moved your post to the relevant thread.

Joe
Community Legend

Hey @asd3w42345  , @cluckston  and @Stephano   I'm merging this into another thread to keep this issue in one place.

asd3w42345
Casual Listener

and if go to my albums or artists, it says that my music failed to load. reinstalled it already, no solution.

 

anyone an idea?

 

windows 7

Stephano
Newbie

Same problem with me!

 

asd3w42345
Casual Listener

add: that problum is just since i upgraded to premium

cluckston
Newbie

I have the same problem. I was already on Premium but since sofware upgrade Browse, Albums and Artists don't work?

Joe
Community Legend

Have you tried temporarily disabling any proxy, firewalls, antivirus and other security software then exiting and restarting spotify?

asd3w42345
Casual Listener

Yes, i did.

archiekay58
Casual Listener

Hi

Same problem here on windows 7 desktop after installing latest Spotify update. Albums tab and artist tabs display " failed to download" error. Browse tab freezes. Have tried re-installing and disabling anti virus etc. Any ideas

Joe
Community Legend

WHat spotify version is it @archiekay58 (help/about then click on the version puts it in your clipboard)?

archiekay58
Casual Listener

Joe

 

version 0.9.11.27.g2b1a638c

 

Archie

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