Announcements

Your Music Failed to load/Browse not loading since 11 July 2014

Solved!
Reply

Re: Your Music Failed to load/Browse not loading since 11 July 2014

richgreen01
Newbie

Thanks! That worked for me 🙂

Re: Your Music Failed to load/Browse not loading since 11 July 2014

Joe
Community Legend

It looks like everything is gradually returning to normal. Yay!

Re: Your Music Failed to load/Browse not loading since 11 July 2014

thomvor
Casual Listener

For me it works again. Thx and have a nice weekend.

Re: Your Music Failed to load/Browse not loading since 11 July 2014

Sacrimony
Regular

What a fantastic community here, it's heartwarming 🙂

 

Everything is working great over here, for now hehe. Although I can't upgrade for some reason. Getting an error code 500 on the site. 

 

Another strange one.

Re: Your Music Failed to load/Browse not loading since 11 July 2014

Joe
Community Legend

It's probably connected. I suspect it will take another day for everything to be working 100%. Have a great weekend 🙂

Re: Your Music Failed to load/Browse not loading since 11 July 2014

Sacrimony
Regular

Ah fair enough. Thanks for your coninuted support @Joe. You have a good weekend too! 🙂

Re: Your Music Failed to load/Browse not loading since 11 July 2014

cheapandevilgrl
Newbie

Having the same issues since this AM. Can't web player (infiinite wheel of death) & desktop ("try again") not working, other than streaming playlists on the desktop. Using Chrome v35.0.1916.153, OSX v10.9.3. Have tried deleting, clearing cache, restarting, reinstalling. Firewall and virus protection aren't the issue either.  Any solutions yet?  

Screen Shot 2014-07-12 at 2.50.51 PM.png
Screen Shot 2014-07-12 at 2.49.19 PM.png

Re: Your Music Failed to load/Browse not loading since 11 July 2014

XScL
Regular

The deleting the cache folder trick worked for me (also on a mac), open up the preferences on the stand alone player. Click browse cache, move up to the library directory then delete the com.spotify.client folder and restart the player. Hopefully that will work.

Re: Your Music Failed to load/Browse not loading since 11 July 2014

Joe
Community Legend

Het @cheapandevilgrl , I'm not sure if this is fully fixed for everyone yet but it's worth just trying the web player in an incognito window.

Re: Your Music Failed to load/Browse not loading since 11 July 2014

user-removed
Not applicable

For me, it's also working again - without doin anything!

Nice Weekend!

Re: Your Music Failed to load/Browse not loading since 11 July 2014

Joe
Community Legend

Awesome 🙂

 

If anyone is still having problems, logging out of spotify and back in should get everything working.

Re: Your Music Failed to load/Browse not loading since 11 July 2014

sparood
Casual Listener

Yes! It's working again!!!

Thanks so much! Have a great weekend everyone!

Re: Your Music Failed to load/Browse not loading since 11 July 2014

gracegal
Casual Listener

Hi everyone! I woke up and opened my spotify app in my Mac and it's now working. I didn't do anything to fix it. It just works. I guess Spoitfy fixed it overnight. Thanks, Spotify! 🙂

Re: Your Music Failed to load/Browse not loading since 11 July 2014

Dewypanda
Regular

Hi everyone,

 

I was having issues with spotify since the update, but as I was going away I did not do anything.

 

I cam back today, and I was still having issues, spotify kept crashing on me.

 

So, I decided to reinstall.

 

I use Windows 8, so the main download page often does not work, but even when I tried the download link suggested for Windows 8, it did not work.

 

Someone have any further suggestions?

Re: Your Music Failed to load/Browse not loading since 11 July 2014

Rorey
Spotify Legend

@Dewypanda Are you having issues with Browse or Your Music not loading? 

 

If not, you could try the troubleshooting steps listed here or contact our customer service team here.

Re: Your Music Failed to load/Browse not loading since 11 July 2014

brainwar
Newbie

I am stil getting the "Error, Your music failed to load" error when I try to go to Artists and Albums on the Mac client. The Browse page also isn't working... I only get the spinning icon. I am seeing this on two different Macs. I also see the same issue on the web client. I am not seeing this on the iPhone app. 

 

I first experienced this a few days ago. Spotify support suggested I delete the cache, the app, then reinstall. This seemed to work. But today it started up again. And the same procedure didn't fix the problem this time. 

 

This is getting rather frustrating. I think Spotify needs to deal with this situation ASAP. Others seem to be having the same problem. (I have a Premium account... I probably wouldn't be complaining about this if I wasn't paying for it).

Re: Your Music Failed to load/Browse not loading since 11 July 2014

Dewypanda
Regular
@Rorey My issue was with the spotify program crashing every time I tried to play music after the update.

I managed to figure out how to reinstall on Windows 8. However, it would only work the day I reinstalled and as soon as I closed and restarted and it updated the program would crash.

Solved the problem by working out how to stop spotify from updating.

Re: Your Music Failed to load/Browse not loading since 11 July 2014

wookiefurball
Newbie

Same problem - couldn't search all of a sudden from Spotify on Mac Os X 10.9.4. 

 

 Tried restarting my Macbook which did not fix the issue.

Tried logging in and out of my Spotify Premium account (through the app), which did not fix the issue. 

 

I ended up deleting and reinstalling Spotify altogether, which seems to have resolved the problem.

Re: Your Music Failed to load/Browse not loading since 11 July 2014

Rorey
Spotify Legend

Glad you're all sorted @wookiefurball . Let us know if this pops back up and feel free to PM me. 

 

We believe we've resolved this issue so we're going to close it for now since several have confirmed that a re-installation fixes the issue. If you're still getting this try the troubleshooting steps listed here or contact our customer service team here.

 

 

 

SUGGESTED POSTS