Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...
Newbie
16659 Views
115 replies
53 likes
Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...
Music Fan
2680 Views
16 replies
3 likes
PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...
Visitor
6210 Views
40 replies
2 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...
On Windows, when the lyrics pane is open and a song first starts, it shows the lyrics at the very end of the song (see screenshot). Only when the actual lyrics start in the song does it jump to the top and then sync. Why doesn't it show the first lin...
On Windows, when the lyrics pane is open and a song first starts, it shows the lyrics at the very end of the song (see screenshot). Only when the actual lyrics start in the song does it jump to the t...
Spotify Star
98 Views
3 replies
0 likes
Hi everyone, I'm experiencing an audio error when using the new "Mix" feature in the Windows desktop app. PlanPremium CountrySpain (Barcelona) Device & Specs Info:Spotify PC Version: 1.3.1.234.g59d6bf59 (64-bit)Spotify Android Version: Latest availab...
Hi everyone, I'm experiencing an audio error when using the new "Mix" feature in the Windows desktop app. Plan Premium Country Spain (Barcelona) Device & Specs Info: ...
Spotify
149 Views
1 replies
0 likes
PlanPremium VersionSpotify for Windows (64 bit)1.3.1.234.g59d6bf59 My IssueGapless playback doesn't seem to be working on local files on the latest update to the desktop app.When playing a song on "repeat one" or songs that are meant to seamlessly fl...
Plan Premium Version Spotify for Windows (64 bit) 1.3.1.234.g59d6bf59 My Issue Gapless playback doesn't seem to be working on local files on the latest update to the desktop app...
Moderator
118 Views
3 replies
0 likes
PlanPremiumCountryBelgiumDevice Operating SystemWindows 10,etc.) My Question or IssueCan't make a new playlist anymore from my recently played songs. Spotify only takes one selected song although I selected more , see attached
Plan Premium Country Belgium Device Operating System Windows 10,etc.) My Question or Issue Can't make a new playlist anymore from my recently played songs. Spotify only takes ...
Casual Listener
89 Views
2 replies
0 likes
PlanPremiumCountryUSADevicelaptop & phoneOperating SystemWindows, Android... makes no difference My Question or IssueDoes Spotify no longer have actual product support? I have an issue that can't be addressed by the Spotify chat-room, but it seems Sp...
Plan Premium Country USA Device laptop & phone Operating System Windows, Android... makes no difference My Question or Issue Does Spotify no longer have actual product support? I...
Spotify Star
59 Views
1 replies
0 likes
Is it just me or did the feature for looking at your Top Songs/Tracks this Month disappeared? It vanished and I am so annoyed that it is gone. Is this happening to you?
Is it just me or did the feature for looking at your Top Songs/Tracks this Month disappeared? It vanished and I am so annoyed that it is gone. Is this happening to you?
Visitor
9115 Views
18 replies
19 likes
PlanPremiumOperating SystemWindows 11My Question or IssueI have shuffle enabled and repeat all.My playlist will play 4 tracks, then switch to the 5th and stop before playing it; this happens across multiple playlists.It also clears the 'memory' so if...
Plan Premium Operating System Windows 11 My Question or Issue I have shuffle enabled and repeat all. My playlist will play 4 tracks, then switch to the 5th and stop before playing it; this happ...
Roadie
380 Views
14 replies
2 likes
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have been using Spotify for years and now my queue only shows 3 songs and then stops ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue...
Newbie
5053 Views
19 replies
8 likes
Device/OS: Windows 10, Desktop app & browser versionsIssue: Double clicking a playlist set to shuffle does not play that playlist shuffled anew. If I am currently playing a track in Playlist 1 and I double click it, Spotify will now start playing fro...
Device/OS: Windows 10, Desktop app & browser versions Issue: Double clicking a playlist set to shuffle does not play that playlist shuffled anew. If I am currently playing a track in Playlist 1 ...
Moderator
287 Views
7 replies
1 likes
My Issue For awhile now, i can't use spotify at all on my PC. Not the downloaded App and not the browser version either- yes i've tried reinstalling and downloading it from the Microsoft store aswell as the spotify website, yet this problem persists....
My Issue For awhile now, i can't use spotify at all on my PC. Not the downloaded App and not the browser version either- yes i've tried reinstalling and downloading it from the Microsoft store aswe...
Moderator
62 Views
1 replies
0 likes
Spotify has started clearing my queue every time I close it down. I can recreate the issue with 100% consistency. another thing to note is that every time I close down the app, the playlist I currently am on breaks down and doesn't work properly (onl...
Spotify has started clearing my queue every time I close it down. I can recreate the issue with 100% consistency. another thing to note is that every time I close down the app, the playlist I current...
Moderator
410 Views
8 replies
1 likes
PlanPremiumCountryGermanyDevice(PC)Operating System(Windows 10) My Question or Issueshuffle actives automatically 3 seconds after disabling it, see attachment. This happens for quite some time, at least a week or so
Plan Premium Country Germany Device (PC) Operating System (Windows 10) My Question or Issue shuffle actives automatically 3 seconds after disabling it, see attachment. This happens f...
Moderator
52 Views
1 replies
0 likes
Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...
Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, ...
Newbie
16659 Views
115 replies
53 likes
PlanFree/PremiumCountryUnited StatesDeviceChrome Browser/ Firefox BrowswerOperating SystemWindows 11 My Question or IssueStarting about a week ago, playback will stop during ad breaks. It looks like the ads fail to load, and then everything stops. If...
Plan Free/Premium Country United States Device Chrome Browser/ Firefox Browswer Operating System Windows 11 My Question or Issue Starting about a week ago, playback will stop during ...
Regular
5555 Views
27 replies
2 likes
PlanPremiumCountryThe NetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 11 My Question or IssueWhen I played Pet Sounds by The Beach Boys, the album stopped after the third song, Don't Talk (put your head on ...
Plan Premium Country The Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 11 My Question or Issue When I played Pet Sounds by The Beach...
Moderator
365 Views
8 replies
0 likes
Plan: PremiumCountry: Brasil DeviceDesktop and galaxy a57Operating Systemandroid 16 and windows 11 My Question or IssueI’ve been a Spotify user for nearly ten years, and I’ve always enjoyed going to an artist's page, opening their full discography, ...
Plan: Premium Country: Brasil Device Desktop and galaxy a57 Operating System android 16 and windows 11 My Question or Issue I’ve been a Spotify user for nearly ten...
Moderator
106 Views
1 replies
0 likes
PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueI frequently swap between PC and mobile, so sometimes it ends up desyncing my queue (e.g. I have one queue on mobile, I continue the queue on PC, I start a new queue on mobile, then ...
Plan Premium Country USA Operating System Windows 10 My Question or Issue I frequently swap between PC and mobile, so sometimes it ends up desyncing my queue (e.g. I have one queue on ...
Moderator
68 Views
1 replies
0 likes
Hi everyone,I've been experiencing an issue with Crossfade for several months.Crossfade is enabled (I've tried multiple values, including 12 seconds), but songs never fade into each other, they always switch instantly.I've already tried:Clean reinsta...
Hi everyone, I've been experiencing an issue with Crossfade for several months. Crossfade is enabled (I've tried multiple values, including 12 seconds), but songs never fade into each other, they a...
Visitor
1486 Views
12 replies
0 likes
PlanPremiumCountryUnited StatesDevice(Windows 11 Desktop, iPhone 12)Operating System(iOS 18.6.2, Windows 11) My Question or IssueI am encountering a seemingly hyper-specific problem where one singular song, "RAWFEAR - Live From Bellwether" by Twenty ...
Plan Premium Country United States Device (Windows 11 Desktop, iPhone 12) Operating System (iOS 18.6.2, Windows 11) My Question or Issue I am encountering a seemingly hyper-specific ...
Moderator
116 Views
2 replies
0 likes
PlanPremiumCountryTürkiyeDevice(PC)Operating System(Windows 11) My Question or IssueThe volume of the music goes down and up by itself. This is despite volume normalization being turned off in the settings. It happens all the time.
Plan Premium Country Türkiye Device (PC) Operating System (Windows 11) My Question or Issue The volume of the music goes down and up by itself. This is despite volume normalization b...
Newbie
13958 Views
4 replies
2 likes
