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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 139170 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54914 Views
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  • 33 likes
  • Windows
  • 54914 Views
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Superuser Contribution How to fix Spotify when it keeps saying 'error-dialog.generic.body'?

Windows 10 Spotify appBasically, after I download Spotify and log in, it will say 'error-dialog.generic.header', with 'error-dialog.generic.body' under it. There is also a green box saying 'fatal-error.generic-label' which I can click, but when I do ...

  • Visitor
  • Windows 10 Spotify app Basically, after I download Spotify and log in, it will say 'error-dialog.generic.header', with 'error-dialog.generic.body' under it. There is also a green box saying 'fatal...
  • mrclljr
  • Visitor
  • 28912 Views
  • 63 replies
  • 24 likes
  • 28912 Views
  • 63 replies
  • 24 likes

Settings only show the language option

PlanFreeDevicePCOperating SystemWindows 11BrowserOpera My Question or IssueI wanted to search for the option "show local files" but the only thing in my settings is the language opiton

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  • Newbie
  •   Plan Free Device PC Operating System Windows 11 Browser Opera   My Question or Issue I wanted to search for the option "show local files" but the only thing in my setting...
  • xlucero1
  • Casual Listener
  • 1473 Views
  • 6 replies
  • 5 likes
  • 1473 Views
  • 6 replies
  • 5 likes

Superuser Contribution [Desktop] Black screen when starting Spotify on Windows 11

Hello, The new version of spotify is just a black screen. I have to reinstall it with the spotify offline installer. Tried these steps before : -Installed it from the MS Store-Installed it from the Spotify website-Uninstalled it, deleted all the regi...

  • Music Fan
  • Hello,   The new version of spotify is just a black screen. I have to reinstall it with the spotify offline installer. Tried these steps before :   -Installed it from the MS Store ...
  • jateam12
  • Newbie
  • 1609 Views
  • 52 replies
  • 3 likes
  • 1609 Views
  • 52 replies
  • 3 likes

Can't download any music in new Desktop App

Hi, when I set a playlist to download, the progress bar just goes to the percentage of already-downloaded songs, and the icon in the playlist list keeps going in a circle. There is no download progress bar appearing in the usual place (below "Create ...

  • Casual Listener
  •   Hi,  when I set a playlist to download, the progress bar just goes to the percentage of already-downloaded songs, and the icon in the playlist list keeps going in a circle. There is no ...
  • saerin
  • Casual Listener
  • 748 Views
  • 4 replies
  • 0 likes
  • 748 Views
  • 4 replies
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Solved!! spotify doesnt play music unless its in a playlist

PlanPremiumCountryU.SDevicePCOperating SystemWindows 10 My Question or IssueSpotify doesn't play music unless its in a playlist. I can't just search up a song and listen, I have to add it to a playlist first. It has become very annoying. Is there a f...

  • Casual Listener
  • Plan Premium Country U.S Device PC Operating System Windows 10   My Question or Issue Spotify doesn't play music unless its in a playlist. I can't just search up a song and listen, I h...
  • achitkara
  • Casual Listener
  • 52 Views
  • 2 replies
  • 0 likes
  • 52 Views
  • 2 replies
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Superuser Contribution New desktop UI is terrible, no way to revert

DevicePCOperating SystemWindows 10 I don't know where else to post this, but the new desktop UI is terrible. I'm running version 1.2.7.1277.g2b3ce637 and have tried the methods to revert the UI I've found elsewhere in the community (like changing pre...

  • Casual Listener
  • Device PC Operating System Windows 10   I don't know where else to post this, but the new desktop UI is terrible. I'm running version 1.2.7.1277.g2b3ce637 and have tried the methods to...
  • rossisdead
  • Roadie
  • 331 Views
  • 17 replies
  • 7 likes
  • 331 Views
  • 17 replies
  • 7 likes

Why was the playlist manual ordering feature removed?!

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10Today 2023-03-24 I woke up to my spotify meticulously 300+ ordered playlists completely changed.The only ordering options offered are:Recent (the playlists you played recently)Recently AddedAl...

  • Visitor
  • Plan Premium Country Canada Device PC Operating System Windows 10 Today 2023-03-24 I woke up to my spotify meticulously 300+ ordered playlists completely changed. The only ordering optio...
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  • 39 Views
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Superuser Contribution How to disable the "Windows operating system requires an upgrade" warning?

PlanPremiumCountryUSADevicePCOperating SystemWindows 7 My Question or IssueEvery time I open the desktop app in my Windows 7 PC, I get this warning and I have to click "Dismiss". I am NOT going to upgrade this PC to a newer version. Is there any way ...

  • Regular
  • Plan Premium Country USA Device PC Operating System Windows 7   My Question or Issue Every time I open the desktop app in my Windows 7 PC, I get this warning and I have to click "Dismi...
  • jeffn111
  • Casual Listener
  • 573 Views
  • 17 replies
  • 4 likes
  • bug
    Desktop
    Windows
  • 573 Views
  • 17 replies
  • 4 likes

Superuser Contribution Spotify just stops playing my songs

On PC, Spotify just stops playing songs. When pressing play, it starts a random song. It`s been an ongoing issue in resent months. It appears on multiple pc`s not on my mobile app

  • Visitor
  • On PC, Spotify just stops playing songs. When pressing play, it starts a random song. It`s been an ongoing issue in resent months. It appears on multiple pc`s not on my mobile app
  • Vasil
  • Moderator
  • 40 Views
  • 1 replies
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  • 40 Views
  • 1 replies
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The desktop app lies to you when hiding a song on the release radar

PlanPremiumCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueFor over a year now my release radar has been including unknown artists that I never listen to. So I use the included "hide" feature which displays the following mess...

  • Newbie
  • Plan Premium Country Canada Device Desktop Operating System Windows 10   My Question or Issue For over a year now my release radar has been including unknown artists that I never liste...
  • 24 Views
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  • Not functioning as intended
  • 24 Views
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app wont work

app keeps saying Spotify can't play this right now if you have the file in your computer you can import it. The app was working perfectly fine yesterday morning then I started it last night and all it does is give me the same message. yes i have unin...

  • Casual Listener
  • app keeps saying Spotify can't play this right now if you have the file in your computer you can import it. The app was working perfectly fine yesterday morning then I started it last night and all i...
  • kaworu_bloodpaw
  • Roadie
  • 47 Views
  • 4 replies
  • 0 likes
  • 47 Views
  • 4 replies
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Superuser Contribution Shuffle playlist in the desktop app is broken

Some o the songs in the shuffle playslist aren't there, in its place there a blank song with no name, no artist, no album, no nothing. And when the play list get to that song, spotify just stop playing completely.

  • Casual Listener
  • Some o the songs in the shuffle playslist aren't there, in its place there a blank song with no name, no artist, no album, no nothing. And when the play list get to that song, spotify just stop playi...
  • MihailY
  • Moderator
  • 57 Views
  • 2 replies
  • 0 likes
  • 57 Views
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Superuser Contribution Spotify keeps connecting to other devices

PlanPremium Family CountryUnited StatesDeviceexperienced on IOS and Windows.Operating SystemIOS 1.10-∞ and windows everything. My Question or IssueWhen I try to play songs on one of my devices while another device connected to my wifi is playing, it ...

  • Visitor
  • Plan Premium Family  Country United States Device experienced on IOS and Windows. Operating System IOS 1.10-∞ and windows everything.   My Question or Issue When I try to play son...
  • MihailY
  • Moderator
  • 5448 Views
  • 9 replies
  • 0 likes
  • 5448 Views
  • 9 replies
  • 0 likes

Spotify keeps increasing the volume of all media open

When I open the Spotify app on my computer, the audio of any media playing from my web browser is doubled. Spotify doesn't change the volume on my computer, it remains at the level I set it at, but is considerably louder without changing the number. ...

  • Newbie
  • When I open the Spotify app on my computer, the audio of any media playing from my web browser is doubled. Spotify doesn't change the volume on my computer, it remains at the level I set it at, but i...
  • 26 Views
  • 0 replies
  • 0 likes
  • 26 Views
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Songs out of order/missing from Liked Playlist

PlanPremiumCountryUSA DeviceDell LaptopOperating SystemWindows My Question or IssueHi all, The songs in my "Liked Songs" are displayed out of order or missing. When I click on a song to play, it plays the correct song, but when I look at the unshuffl...

  • Visitor
  • Plan Premium Country USA   Device Dell Laptop Operating System Windows   My Question or Issue Hi all,   The songs in my "Liked Songs" are displayed out of order or missing...
  • 25 Views
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  • 25 Views
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Superuser Contribution i live in israel, mixed language in app

i want my account to be fully english,today i noticed that the mixes names had automatically changedfrom "example mix" to "example מיקס" in the picture that previews that mixand there is also another tab that is below the "Best of artists" tabthat is...

  • Casual Listener
  • i want my account to be fully english, today i noticed that the mixes names had automatically changed from "example mix" to "example מיקס" in the picture that previews that mix and there is also a...
  • MihailY
  • Moderator
  • 703 Views
  • 3 replies
  • 0 likes
  • 703 Views
  • 3 replies
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Superuser Contribution How do I fix Spotify not letting me change songs and restarting the song?

Sometimes when I am using Spotify, the app plays the first second of a bunch of random songs then once it starts playing, it will restart and not let me change the song. This is most common when using Apple Carplay or the Desktop App. This makes the ...

  • Regular
  • Sometimes when I am using Spotify, the app plays the first second of a bunch of random songs then once it starts playing, it will restart and not let me change the song. This is most common when usin...
  • MihailY
  • Moderator
  • 229 Views
  • 11 replies
  • 0 likes
  • 229 Views
  • 11 replies
  • 0 likes

Superuser Contribution One person not showing up on friend activity?

PlanPremiumCountryUKOperating SystemWindows 10 My Question or IssueOnly some of my friends are showing up on friend activity. I have looked at threads which said that it's been fixed but they're still not showing up on my activity. And no, they haven...

  • Casual Listener
  • Plan Premium Country UK Operating System Windows 10   My Question or Issue Only some of my friends are showing up on friend activity. I have looked at threads which said that it's been f...
  • MihailY
  • Moderator
  • 14293 Views
  • 14 replies
  • 8 likes
  • 14293 Views
  • 14 replies
  • 8 likes

Solved!!Superuser Contribution Spotify window frequently resizing incorrectly, long-standig issue, pretty annoying

Operating SystemWindows 10 My Question or IssueMost of the time, but not always, the Spotify window will not resize correctly. It looks as though the resizing of the actual window does not trigger a recalculation of the position and size of the eleme...

  • Casual Listener
  • Operating System Windows 10   My Question or Issue Most of the time, but not always, the Spotify window will not resize correctly. It looks as though the resizing of the actual window does n...
  • Melissa517
  • Regular
  • 14379 Views
  • 20 replies
  • 1 likes
  • 14379 Views
  • 20 replies
  • 1 likes