Announcements

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

emptywalls13

Casual Listener

9455 Views

95 replies

43 likes

  • 9455 Views
  • 95 replies
  • 43 likes

Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Regular

MIKAAAAEL

Regular

831 Views

12 replies

1 likes

Possible Bug
  • 831 Views
  • 12 replies
  • 1 likes

Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

anime-kun32

Casual Listener

1991 Views

34 replies

2 likes

  • 1991 Views
  • 34 replies
  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

8347 Views

0 replies

4 likes

  • 8347 Views
  • 0 replies
  • 4 likes

Spotify is preventing Windows from sleeping

PlanPremiumCountryUnited StatesDeviceDesktop, iPhone 11 Pro Max, Macbook Air, Roku w/ SpotifyOperating SystemWindows 10 My Question or IssueWhen playing Spotify on another device, my Desktop will no longer sleep due to Spotify claiming there is "Back...

Casual Listener

Plan Premium Country United States Device Desktop, iPhone 11 Pro Max, Macbook Air, Roku w/ Spotify Operating System Windows 10   My Question or Issue When playing Spotify on another de...

WhatWentDown

Casual Listener

8299 Views

6 replies

4 likes

prevent
sleep
  • 8299 Views
  • 6 replies
  • 4 likes

Solved!!Superuser Contribution Many albums now coming up as "not found"

Suddenly today, a large number of the albums showing up on Spotify, when clicked on present me with an "Album not found" message. They do appear to be present on the service however, as the individual tracks can be accessed from the list of search re...

Music Fan

Suddenly today, a large number of the albums showing up on Spotify, when clicked on present me with an "Album not found" message. They do appear to be present on the service however, as the individua...

maadlus

Regular

12542 Views

78 replies

31 likes

Windows
  • 12542 Views
  • 78 replies
  • 31 likes

Superuser Contribution No sound from Nvidia Shield to TV; tracks appear to be playing

Although tracks appear to be playing, I get no sound from Nvidia Shield to TV. Have uninstalled and reinstalled but no change. All other apps work

Regular

Although tracks appear to be playing, I get no sound from Nvidia Shield to TV. Have uninstalled and reinstalled but no change. All other apps work

ahd71

Gig Goer

21183 Views

94 replies

6 likes

  • 21183 Views
  • 94 replies
  • 6 likes

Superuser Contribution Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

Plan Premium   Device PC / Android   My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, ...

emptywalls13

Casual Listener

9455 Views

95 replies

43 likes

  • 9455 Views
  • 95 replies
  • 43 likes

Superuser Contribution Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

  Plan Premium Country Canada Device Desktop PC Intel Operating System Windows 11   My Question or Issue Followed clean re-install instructions after getting black screen at star...

anime-kun32

Casual Listener

1991 Views

34 replies

2 likes

  • 1991 Views
  • 34 replies
  • 2 likes

Solved!! Spotify.exe location

I am a developer and i need Spotify.exe's location. For me its in C:\Users\yourPCname\AppData\Roaming\Spotify folder. But i saw couple people who downloaded Spotify from Microsoft Store, they dont have Spotify.exe in the location that i share.Where a...

Newbie

I am a developer and i need Spotify.exe's location. For me its in C:\Users\yourPCname\AppData\Roaming\Spotify folder. But i saw couple people who downloaded Spotify from Microsoft Store, they dont ha...

Tealicious

Visitor

257651 Views

8 replies

3 likes

  • 257651 Views
  • 8 replies
  • 3 likes

Superuser Contribution How remove black bar above playing?

DevicePCOperating SystemWin 11 My Question or IssueHow do you remove the blacked out bar above track playing bar. It cuts out songs listed on screen in the playlist and its hard enough to get more items on screen when in landscape, I'm topped out on ...

Visitor

Device PC Operating System Win 11   My Question or Issue How do you remove the blacked out bar above track playing bar.  It cuts out songs listed on screen in the playlist and its har...

Paula_Vi

Moderator

19 Views

1 replies

0 likes

  • 19 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Songs not Saving to Liked Songs Playlist

PlanPremiumCountryUSA DeviceDesktop (not the Web Player)Operating SystemWindows 10 My Question or IssueI click the plus to save a song to my Liked Songs playlist and it turns green, but when I check (because I don't trust Spotify anymore) it is not i...

Regular

Plan Premium Country USA   Device Desktop (not the Web Player) Operating System Windows 10   My Question or Issue I click the plus to save a song to my Liked Songs playlist and i...

Vasil

Moderator

1858 Views

8 replies

0 likes

green check
liked songs
saving
  • 1858 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution I keep getting the "something went wrong" error in desktop.

I keep getting the "something went wrong" error in desktop app for windows for almost a week. The app works perfectly fine on my iPhone 11 but I cannot use the desktop app.

Casual Listener

I keep getting the "something went wrong" error in desktop app for windows for almost a week. The app works perfectly fine on my iPhone 11 but I cannot use the desktop app.

saperror

Newbie

61491 Views

22 replies

3 likes

  • 61491 Views
  • 22 replies
  • 3 likes

Superuser Contribution Music videos don't load; Unable to switch back to audio after accidentally turning on music video.

PlanPremiumCountrySweden Device2021 laptopOperating SystemWindows My Question or IssueI accidentally hit "switch to music video" on the desktop app. But no music videos will load, so neither will the switch button. In MV mode, spotify apparently refu...

Newbie

Plan Premium Country Sweden   Device 2021 laptop Operating System Windows   My Question or Issue I accidentally hit "switch to music video" on the desktop app. But no music video...

Meccha

Newbie

12231 Views

16 replies

9 likes

  • 12231 Views
  • 16 replies
  • 9 likes

Superuser Contribution Too many ads

I returned to my office after being off for the summer and loaded up Spotify on my Windows 10 work computer. I started playing an album. After the second track, Spotify played several ads--I think more then five. That is an unreasonable amount of ads...

Regular

I returned to my office after being off for the summer and loaded up Spotify on my Windows 10 work computer. I started playing an album. After the second track, Spotify played several ads--I think mo...

ThisServiceSucksDick

Casual Listener

24936 Views

19 replies

30 likes

  • 24936 Views
  • 19 replies
  • 30 likes

Solved!!Superuser Contribution Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

Plan Premium Country UK Device Desktop Operating System Windows 10   My Question or Issue When I try to play a song I get the following error message "Spotify can't play this right now...

lollerrrs

Casual Listener

955198 Views

547 replies

64 likes

  • 955198 Views
  • 547 replies
  • 64 likes

Audio playing through monitor not headset.

Hi, just built a new computer, and I wanted to listen to some music, so I downloaded spotify. The problem is, spotify is playing music through my monitor, and not my headset. I am sure that the headset works, I had just gotten off a skype call. Can a...

Visitor

Hi, just built a new computer, and I wanted to listen to some music, so I downloaded spotify. The problem is, spotify is playing music through my monitor, and not my headset. I am sure that the heads...

lollerrrs

Casual Listener

10685 Views

3 replies

0 likes

Windows
  • 10685 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle mode playing the same songs all the time

I have a playlist with 10,000 songs and use shuffle to listen to them. What I realized the past weeks is that the same songs are played over and over again - and not because I listen to this playlist 24/7 but because the shuffle mode seems to not pic...

Music Fan

I have a playlist with 10,000 songs and use shuffle to listen to them. What I realized the past weeks is that the same songs are played over and over again - and not because I listen to this playlist...

El_VG

Newbie

295932 Views

264 replies

167 likes

  • 295932 Views
  • 264 replies
  • 167 likes

Superuser Contribution "Can't play this content, Exclusive mode is on"

Every time I try to play a song, I get a pop-up saying "Can't play this content. Exclusive mode is on, so this content won't play. Turn it off in settings to keep listening" but when I check in the settings, exclusive mode isn't enabled. I've tried s...

Newbie

Every time I try to play a song, I get a pop-up saying "Can't play this content. Exclusive mode is on, so this content won't play. Turn it off in settings to keep listening" but when I check in the s...

izumrudy

Casual Listener

7807 Views

26 replies

2 likes

  • 7807 Views
  • 26 replies
  • 2 likes

Superuser Contribution Spotify Windows exclusive mode with Px7 S3 connected via USB

Hello,it is nice that Spotify implemented the exclusive mode for listening on a Windows laptop. It works fine for me with a Creative BT-W5 dongle witch is connected via Bluetooth to an Bowers&Wilkinis PX7 S3 and it uses APTX-Adaptive. Now when I conn...

Casual Listener

Hello, it is nice that Spotify implemented the exclusive mode for listening on a Windows laptop.   It works fine for me with a Creative BT-W5 dongle witch is connected via Bluetooth to an Bow...

Maria

Moderator

119 Views

5 replies

0 likes

  • 119 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution i cant play videos on my laptop

when i want to play a video on my laptop on spotify, an error message appears(image below). I can watch videos on my phone with no issues, but not on my laptopPlanPremium DuoCountrySerbiaDevicethinkpad x1 yogaOperating SystemWindows 10 My Question or...

Casual Listener

when i want to play a video on my laptop on spotify, an error message appears(image below). I can watch videos on my phone with no issues, but not on my laptop Plan Premium Duo Country Serbia De...

CrushedOrange

Regular

16605 Views

12 replies

0 likes

  • 16605 Views
  • 12 replies
  • 0 likes

Superuser Contribution Can spotify allow texting on computers?

So sometimes i can go on my phone and sometimes i can't. I listen to Spotify mostly on my computer, so i fallow people and want to text them but since of Spotify does not allow you to text on computers that's annoying. Has anyone found a way around i...

Casual Listener

So sometimes i can go on my phone and sometimes i can't. I listen to Spotify mostly on my computer, so i fallow people and want to text them but since of Spotify does not allow you to text on compute...

rachaelbear

Visitor

10260 Views

8 replies

9 likes

  • 10260 Views
  • 8 replies
  • 9 likes

Superuser Contribution Podcast progress on Web Player not syncing to mobile app

PlanPremiumCountryGermanyDeviceIphone 17 Pro, Lenovo ThinkpadOperating System(iOS 26, Windows 11, Edge Browser)Hi everyone,I am experiencing an annoying issue where my podcast listening progress isn't syncing across my devices. Whenever I listen to p...

Regular

Plan Premium Country Germany Device Iphone 17 Pro, Lenovo Thinkpad Operating System (iOS 26, Windows 11, Edge Browser) Hi everyone, I am experiencing an annoying issue where my podcast l...

MihailY

Moderator

182 Views

12 replies

0 likes

  • 182 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Outdated Version of Spotify - Can not Update

PlanPremiumCountryU.S.DevicePersonal ComputerOperating SystemWindows 11 My Question or IssueWhen I attempt to play a song, I get a popup notifying me that my version of Spotify is outdated. I can either click Update or Dismiss. If I click Dismiss, it...

Regular

Plan Premium Country U.S. Device Personal Computer Operating System Windows 11   My Question or Issue When I attempt to play a song, I get a popup notifying me that my version of Spoti...

baloo0604

Visitor

14516 Views

13 replies

3 likes

  • 14516 Views
  • 13 replies
  • 3 likes