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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2218 Views

0 replies

4 likes

  • 2218 Views
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  • 4 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

152598 Views

83 replies

27 likes

  • 152598 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

141244 Views

294 replies

22 likes

  • 141244 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11367 Views

1 replies

6 likes

  • 11367 Views
  • 1 replies
  • 6 likes

Superuser Contribution Unable to access equalizer on my desktop. There is no on/off switch available.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am new to spotify with a premium plan. I am not able to access the equalizer. I can see the...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ne...

Dessi

Moderator

29 Views

1 replies

0 likes

  • 29 Views
  • 1 replies
  • 0 likes

Superuser Contribution copying artist bios

PlanFamilyCountryCanada DeviceAspire laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. When I discover an artist I like on Spotify I click on the "about the artist" link and then I might copy and cut and paste t...

Visitor

Plan Family Country Canada  Device Aspire laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. When I discover an artist I like on Sp...

Joan

Moderator

69 Views

1 replies

0 likes

  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is preventing the computer from shutting down or restarting.

Spotify is preventing the Windows 11 computer from shutting down or restarting. This event occurs in Event Viewer: Process C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.275.510.0_x64__zpdnekdrzrea0\Spotify.exe from package SpotifyAB.SpotifyMu...

Casual Listener

Spotify is preventing the Windows 11 computer from shutting down or restarting. This event occurs in Event Viewer:   Process C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.275.510.0_x64...

Joan

Moderator

91 Views

1 replies

0 likes

Other
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast comment section not showing threads

PlanPremiumCountryAustraliaDeviceLenovo Legion Pro 7Operating SystemWindows 11 Home My Question or IssueWhen I open a podcast episode I cannot see the threads for each comment, just the original comment. For example, I'm looking at one now and it say...

Casual Listener

Plan Premium Country Australia Device Lenovo Legion Pro 7 Operating System Windows 11 Home   My Question or Issue When I open a podcast episode I cannot see the threads for each commen...

OscarDC

Moderator

159 Views

5 replies

0 likes

  • 159 Views
  • 5 replies
  • 0 likes

DJ plays the same songs, issue for a year now, no response from Spotify. all platforms not resolved

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I, like many other people have written posts about how Spotify DJ plays the same songs every...

Music Fan

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

211 Views

0 replies

0 likes

Admin
DJ
Mods
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Superuser Contribution when I pick a song myself, I get "Spotify can't play this right now" error, then it skips 2-3 songs.

PlanFreeCountryUnited StatesDevice-Operating SystemWindows 11•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•My Question or IssueIf you can't see the video (or are paranoid that it's going to download a virus to your device the very millisecond you clic...

Regular

Plan Free Country United States Device - Operating System Windows 11 •°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°• My Question or Issue If you can't see the video (or are paranoid t...

Avery_the_Cat

Regular

320 Views

3 replies

0 likes

  • 320 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to turn off smart shuffle. Server returns 502

PlanPremiumDeviceDesktop PC, web app. Brave browser with shields and adblock turned offOperating SystemWindows 11 My Question or IssueIm unable to turn of smart shuffle feature when im playing songs from my liked songs playlist. Looking through the n...

Regular

Plan Premium Device Desktop PC, web app. Brave browser with shields and adblock turned off Operating System Windows 11   My Question or Issue Im unable to turn of smart shuffle feature w...

AlejaR

Moderator

461 Views

9 replies

0 likes

smart shuffle
  • 461 Views
  • 9 replies
  • 0 likes

Superuser Contribution Windows app refuses to play after a song or two

PlanPremiumCountryUSADevicePCOperating SystemWindows 10/11 My Question or IssueThis is a new issue. Just started in the last week or two. I open the application and start playing something. Everything goes fine for 1 or even two songs, but then the p...

Regular

Plan Premium Country USA Device PC Operating System Windows 10/11   My Question or Issue This is a new issue.  Just started in the last week or two.  I open the application a...

Eni

Moderator

425 Views

8 replies

0 likes

  • 425 Views
  • 8 replies
  • 0 likes

Superuser Contribution Cover art and Artist being different then how it shows in the playlist..

PlanFreeCountryUnited StatesOperating SystemWindows 11⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁My Question or IssueWhen I play a certain song, the song art and the artist is different on the now playing menu then where I click it to play. Is this supposed to be...

Regular

Plan Free Country United States Operating System Windows 11 ⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁ My Question or Issue When I play a certain song, the song art and the artist is different on...

Joan

Moderator

445 Views

5 replies

0 likes

  • 445 Views
  • 5 replies
  • 0 likes

Stop the sync between devices

I want to prevent Spotify synchronizing between the devices I use. When I'm in the office of in the car I like to listen to certain songs, but while I'm at home on my desktop I want to listen to different sort of music.Please do not suggest use playl...

Casual Listener

I want to prevent Spotify synchronizing between the devices I use. When I'm in the office of in the car I like to listen to certain songs, but while I'm at home on my desktop I want to listen to diff...

Richard_Bartonicek

Casual Listener

385 Views

2 replies

1 likes

Device Sync
  • 385 Views
  • 2 replies
  • 1 likes

Libary wont load

Hey there spotify community, first time talking here, im currently having issues where my library wont show any of my playlists currently, ive logged in and out, hard refreshed spotify and anything else i could find online. all i got there is audio f...

Newbie

Hey there spotify community, first time talking here, im currently having issues where my library wont show any of my playlists currently, ive logged in and out, hard refreshed spotify and anything e...

Amay

Spotify Star

1408 Views

1 replies

0 likes

  • 1408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updated Spotify and now all art is gone.

PlanPremiumCountryPhilippinesDeviceDesktopOperating SystemWindows 11 Pro Updated My Question or IssueHello, I updated my Spotify app and now all the art and artist thumbnails are missing. My other Spotify devices such as Android and Mac work. I have ...

Casual Listener

Plan Premium Country Philippines Device Desktop Operating System Windows 11 Pro Updated   My Question or Issue Hello,   I updated my Spotify app and now all the art and artist t...

alaricpc1

Casual Listener

554 Views

4 replies

0 likes

  • 554 Views
  • 4 replies
  • 0 likes

Superuser Contribution The mix tool is stuck on some playlists, can't be removed

Plan - Premium Country - UK Device - Acer laptop Operating System - windows 11 My Question or Issue For playlists that I was trying out the new mix tool on, it's stuck and can't be removed. For playlists that I wasn't using the new tool on, the mix o...

Regular

Plan - Premium Country - UK  Device - Acer laptop Operating System - windows 11 My Question or Issue   For playlists that I was trying out the new mix tool on, it's stuck and ca...

Ivelina

Moderator

1294 Views

16 replies

4 likes

  • 1294 Views
  • 16 replies
  • 4 likes

Superuser Contribution all playlist showing this content is not available

PlanPremiumCountryIndiaDeviceDesktopOperating SystemWindows 11 Pro 25H2 My Question or IssueAll playlists showing this content are not available. It's a major issue, as it's not even allowing me to play any song from an artist or playlist.

Casual Listener

Plan Premium Country India Device Desktop Operating System Windows 11 Pro 25H2   My Question or Issue All playlists showing this content are not available. It's a major issue, as it's ...

MihailY

Moderator

601 Views

5 replies

0 likes

  • 601 Views
  • 5 replies
  • 0 likes

Cant play songs, app unresponsive

PlanPremium CountryUKDeviceWindows 11 My Question or IssueWas working fine, but this morning spotify started crashing and now won't play any songs. Controls are blanked out. It does keep opening more spotify windows. Will work for a min after restart...

Newbie

Plan Premium  Country UK Device Windows 11   My Question or Issue Was working fine, but this morning spotify started crashing and now won't play any songs. Controls are blanked out....

ribezaz

Spotify Star

587 Views

1 replies

1 likes

  • 587 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify lags ONLY Roblox

PlanPremiumCountryGermanyDevicePC144hz, 1080p MonitorOperating SystemWindows 10 My Question or IssueWhenever i play music while im playing Roblox, my Refresh Rate suddenly just goes down. I checked already and its not my FPS, it is what i first suspe...

Casual Listener

Plan Premium Country Germany Device PC 144hz, 1080p Monitor Operating System Windows 10   My Question or Issue Whenever i play music while im playing Roblox, my Refresh Rate suddenly ...

AlejaR

Moderator

792 Views

7 replies

0 likes

  • 792 Views
  • 7 replies
  • 0 likes

Superuser Contribution Volume gets put to max randomly.

This happens whenever I open spotify, the first song always starts at max volume. It also happens randomly or whenever I play a song from my local files.

Visitor

This happens whenever I open spotify, the first song always starts at max volume. It also happens randomly or whenever I play a song from my local files. 

Dessi

Moderator

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes

Superuser Contribution Automatically minimizing Spotify when I log in on PC doesn't work. How do I fix this problem?

SpotifyFreeCountryNetherlandsDeviceDell Latitude NotebookOSWindows 11 25H2 I've tried many solutions, but none have worked so far.- Disabled and enabled "minimize" in settings.- I disabled Hardware Acceleration in settings.- I reset Spotify data.- I ...

Newbie

Spotify Free Country Netherlands Device Dell Latitude Notebook OS Windows 11 25H2   I've tried many solutions, but none have worked so far. - Disabled and enabled "minimize" in setti...

Novy

Moderator

746 Views

1 replies

0 likes

  • 746 Views
  • 1 replies
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Superuser Contribution Spotify sync/connection problem

PlanPremiumCountryGermanyDeviceASUS G16 Gaming LaptopOperating SystemWindows 11 Home V 24H2My Question or IssueI use spotify on my Android phone, desktop PC at home and a laptop. Whenever I'm not at home I'm using a mobile 5G router for internet on m...

Casual Listener

Plan Premium Country Germany Device ASUS G16 Gaming Laptop Operating System Windows 11 Home V 24H2 My Question or Issue I use spotify on my Android phone, desktop PC at home and a lapto...

MihailY

Moderator

830 Views

5 replies

0 likes

  • 830 Views
  • 5 replies
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Superuser Contribution App on Windows not starting

PlanPremiumCountryBrazilDevice(Computer)Operating System(Windows 10) My Question or IssueFor the past couple of months, Spotify has stopped working on my PC (Windows). The app simply won’t open.I’ve tried completely uninstalling Spotify — including d...

Casual Listener

Plan Premium Country Brazil Device (Computer) Operating System (Windows 10)   My Question or Issue For the past couple of months, Spotify has stopped working on my PC (Windows). The ap...

111a

Newbie

974 Views

8 replies

0 likes

  • 974 Views
  • 8 replies
  • 0 likes