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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1693 Views

0 replies

2 likes

  • 1693 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145743 Views

83 replies

27 likes

  • 145743 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130692 Views

294 replies

22 likes

  • 130692 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10991 Views

1 replies

6 likes

  • 10991 Views
  • 1 replies
  • 6 likes

Solved!!Superuser Contribution FRIEND ACTIVITY STOPPED WORKING SUDDENLY. (WINDOWS)

PlanPremiumCountryIndia DeviceLenovo LaptopOperating SystemWindows 10 My Question or IssueMy Spotify desktop app was not connecting to my facebook friends to show friends activity. It showed an error " Sorry, we couldn't load friends to follow." Howe...

Casual Listener

Plan Premium Country India   Device Lenovo Laptop Operating System Windows 10   My Question or Issue My Spotify desktop app was not connecting to my facebook friends to show frie...

Ivan

Spotify Legend

1403 Views

1 replies

0 likes

  • 1403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friend Feed not working

PlanFree/PremiumCountryAustraliaDevice(Lenovo)Operating System(Windows 10) My Question or IssueMy Spotify friend feed doesn't come up with most of the people I follow only 2 of the like 20 people show up on the friend feed show up.Please help

Visitor

  Plan Free/Premium Country Australia Device (Lenovo) Operating System (Windows 10)   My Question or Issue My Spotify friend feed doesn't come up with most of the people I follow...

Ivan

Spotify Legend

395 Views

1 replies

1 likes

  • 395 Views
  • 1 replies
  • 1 likes

Black Screen issue

My issue is when im playing games on PC i try to pause my music using the buttons on my keyboard when i change songs/pause i get a black screen for a few seconds sure its not unbearable but if theres a way to stop this some help would be appreciated ...

Casual Listener

My issue is when im playing games on PC i try to pause my music using the buttons on my keyboard when i change songs/pause i get a black screen for a few seconds sure its not unbearable but if theres...

338 Views

0 replies

0 likes

  • 338 Views
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Spotify for Windows on ARM (Win32) Desktop app badly needed

Can you tell me when Spotify will be released for Windows on ARM and where on your Roadmap it is? Windows on ARM PCs have been out a few years now and whilst the 32-Bit Windows App works, due to software emulation not optimally Apple announced on the...

Roadie

Can you tell me when Spotify will be released for Windows on ARM and where on your Roadmap it is?   Windows on ARM PCs have been out a few years now and whilst the 32-Bit Windows App works, du...

jmbob

Visitor

10497 Views

19 replies

17 likes

arm
arm64
surface pro
woa
  • 10497 Views
  • 19 replies
  • 17 likes

Superuser Contribution Spotify won't play sound on one specific podcast, everything else works

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10My Question or IssueI was listening to a podcast on my Android phone while I was out (I wore a mask don't worry), and I came back and opened Spotify on my PC. It had synced the time the...

Visitor

Plan Premium Country United States Device PC Operating System Windows 10 My Question or Issue I was listening to a podcast on my Android phone while I was out (I wore a mask don't worry)...

CarlosE

Spotify Legend

7012 Views

10 replies

3 likes

  • 7012 Views
  • 10 replies
  • 3 likes

Bug: Song Images really big at Home Screen

PlanStudent PremiumCountryIndonesiaDeviceHP Envy x360 "13 ConvertibleOperating SystemWindows 10 64bit My Question or IssueI am sure one of Spotify programmer messed up the code and makes all song pictures at home screen really big like this:Let me kn...

Visitor

Plan Student Premium Country Indonesia Device HP Envy x360 "13 Convertible Operating System Windows 10 64bit   My Question or Issue I am sure one of Spotify programmer messed up the co...

Emilia_8

Community Legend

463 Views

1 replies

0 likes

bug
  • 463 Views
  • 1 replies
  • 0 likes

Spotify connect through PC only works when initiated on phone

PlanPremiumDeviceEssential Phone / Windows PCOperating SystemWindows 10 My Question or IssueWhen trying to play music on my speaker through spotify connect on my PC. I cannot find any devices. But when i open spotify on my phone and click devices, i ...

Visitor

Plan Premium Device Essential Phone / Windows PC Operating System Windows 10   My Question or Issue When trying to play music on my speaker through spotify connect on my PC. I cannot fin...

529 Views

0 replies

0 likes

Android
Connect
essential
PC
Premium
  • 529 Views
  • 0 replies
  • 0 likes

Spotify can't play this right now. If you have the file on your computer you can import it.

PlanPremiumCountryUKDeviceWindows PCOperating SystemWindows 10 My Question or IssueI keep getting the message in the title appear on my spotify, it happens when i try and play any song from any playlist, it skips through the whole thing and then disp...

Visitor

Plan Premium Country UK Device Windows PC Operating System Windows 10   My Question or Issue I keep getting the message in the title appear on my spotify, it happens when i try and pla...

1262191564

Newbie

470 Views

2 replies

1 likes

  • 470 Views
  • 2 replies
  • 1 likes

Solved!! PC wont play spotify

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueSpotify refuses to play anything when i use my PC, whether it is the app or the web player, it will keep skipping through a playlist showing a blue error message saying...

Casual Listener

Plan Premium Country Australia Device PC Operating System Windows 10   My Question or Issue Spotify refuses to play anything when i use my PC, whether it is the app or the web player, ...

DangerousDanish

Casual Listener

1106 Views

1 replies

0 likes

no music
no playback
PC
  • 1106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't click on Artist name unless I go into album

So when I'm using Spotify on my windows 10 desktop and I'm on the Spotify homepage, where the albums are shown in recently played and you're favourite albums etc. I can click on the album picture and album name, but can't click on the artist name und...

Newbie

So when I'm using Spotify on my windows 10 desktop and I'm on the Spotify homepage, where the albums are shown in recently played and you're favourite albums etc. I can click on the album picture and...

Mario

Spotify Legend

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify in Windows 10 behaving as if it is logged into a different account.

PlanPremium CountryNew ZealandDeviceHP Spector Operating SystemWindows 10 My Question or IssueConnect is not working, windows 10 behaves as if it is logged into a different account. This started happening after the recent update. I would prefer Conne...

Casual Listener

Plan Premium  Country New Zealand Device HP Spector  Operating System Windows 10   My Question or Issue Connect is not working, windows 10 behaves as if it is logged into a d...

FallOfAll

Casual Listener

474 Views

3 replies

0 likes

  • 474 Views
  • 3 replies
  • 0 likes

Windows 10 works EXCEPT for local device (This Computer)

-Premium plan, United States, Spotify on Windows 10 w/latest updates(07/06/2020) *Weirdest* issue that I mistook for a generic "spotify thinks it's offline" problem. The spotify windows10 app detects and can play on all of my various Alexa & MusicCas...

Visitor

-Premium plan, United States, Spotify on Windows 10 w/latest updates(07/06/2020)     *Weirdest* issue that I mistook for a generic "spotify thinks it's offline" problem.  The spotify ...

365 Views

0 replies

0 likes

  • 365 Views
  • 0 replies
  • 0 likes

Solved!! How to stop duplicates in the que, for shuffled playlists

PlanPremiumCountryUnited KingdomDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueWhen I shuffle a playlist it creates a lot of duplicates in the que, how can...

Regular

Plan Premium Country United Kingdom Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question or Issue ...

John1664

Regular

1956 Views

5 replies

0 likes

  • 1956 Views
  • 5 replies
  • 0 likes

Superuser Contribution Skips through songs to end of playlist then displays error until I restart

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10, latest update I presume My Question or IssueAs subject - I've noticed this happen a lot recently and its incredibly frustrating It happens on 2 different occasions:First, if i hit play on m...

Regular

Plan Premium Country UK Device Desktop Operating System Windows 10, latest update I presume   My Question or Issue As subject - I've noticed this happen a lot recently and its incredib...

garyjpaterson

Regular

790 Views

3 replies

1 likes

  • 790 Views
  • 3 replies
  • 1 likes

Superuser Contribution CPU usage

Hi, Experiencing high usage of the CPU (much more than ordinary). Normal values ranging between 1-4%. My plan is premium, platform windows-10. This occured sometime late last week.

Casual Listener

Hi,  Experiencing high usage of the CPU (much more than ordinary). Normal values ranging between 1-4%.  My plan is premium, platform windows-10.  This occured sometime late last wee...

CompleteyourP

Regular

4155 Views

17 replies

1 likes

  • 4155 Views
  • 17 replies
  • 1 likes

Superuser Contribution [Win10] Spotify crashes immediately on song playback

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueSpotify crashes immediately as soon as a song should be played without any error message.I can launch the program. I can open and edit playlists etc. without issue. I'm a...

Regular

Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue Spotify crashes immediately as soon as a song should be played without any error message. I c...

Conne

Regular

529 Views

2 replies

0 likes

  • 529 Views
  • 2 replies
  • 0 likes

Cannot Connect to Internet, Error code 4,

PlanFreeCountryUSADeviceWindows 10 Desktop, Latest Update, checked 7/5/2020. Spotify Desktop/ or Windows 10 App, same issue. Both uninstalled, and reinstalled and attempted today. My Question or IssueI cannot connect to the internet; error code: 4. A...

Visitor

Plan Free Country USA Device Windows 10 Desktop, Latest Update, checked 7/5/2020.  Spotify Desktop/ or Windows 10 App, same issue. Both uninstalled, and reinstalled and attempted today.&nb...

580 Views

0 replies

2 likes

Desktop
No Internet
Troubleshooting
Windows 10
  • 580 Views
  • 0 replies
  • 2 likes

Superuser Contribution Spotify skipping songs (Asus Xonar users)

PlanFree/PremiumCountryARGENTINA Operating SystemWindows 10 My Question or IssueSpotify skipping all songs. I have an Asus Xonar DX and I tried disabling DSP mode in the card's panel. That works, but this reproduces all music in stereo and not in 5.1...

Regular

Plan Free/Premium Country ARGENTINA   Operating System Windows 10   My Question or Issue Spotify skipping all songs. I have an Asus Xonar DX and I tried disabling DSP mode in the c...

Morguliusz

Visitor

1738 Views

6 replies

0 likes

  • 1738 Views
  • 6 replies
  • 0 likes

Podcast not adding to library Is this a premium/listening issue or am I doing something wrong?

Plan: FreeCountry: AustraliaDevice: PCVersion: Windows 10 I'm currently looking at spotify as a podcast platform as I'm listening to a few. The first one I selected following and it appears in my library podcasts fine. The second one same producer ho...

Visitor

Plan: Free Country: Australia Device: PC Version: Windows 10   I'm currently looking at spotify as a podcast platform as I'm listening to a few. The first one I selected following and it ...

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Superuser Contribution Icon display

PlanFree/PremiumCountryukDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)windows vlaptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I change the display format for my Recently Played music icons? it's d...

Casual Listener

Plan Free/Premium Country uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) windows vlaptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...

Sue888

Casual Listener

995 Views

4 replies

0 likes

  • 995 Views
  • 4 replies
  • 0 likes