[bug] Spotify Desktop crashes when the screen is back on (after off in battersaving mode)

[Gabrielalon]

Hi all,

does anyone familiar with the bug that when spotify is running on the background of the laptop playing music while the screen is off (when the laptop is unplugged), and when the screen is back on (if moving the mouse or something) spotify crashes without any notice.

does anyone familiar with this?

Thanks

[Gabrielalon]

anyone?

[Peter]

Hey @Gabrielalon - help's here!

Could you try reinstalling the app, but making sure to follow the relevant steps listed for your device in this Spotify Answer?

If that doesn't work, can you make sure you've tried downloading both the file on the Spotify website and the one in the Windows Store?

If you're still experiencing this issue, let us know the exact version of the Spotify app you're running and we'll look into it.

Thanks - keep us posted!