can't play majority of songs and can't add to playlists...

[dwen]

Plan

Premium

Country

Device

laptop

Operating System

windows 10

My Question or Issue

since i upgrade to premium a few weeks ago i've had nothing but problems, at first only about 2% of the songs would play, the others would let you click on them and then just not load and not show the song icon or anything, and when i tried to put songs in a playlist the playlist would keep showing as empty...i tried connecting on another computer i have running on ubuntu and there i could see the songs i had placed in the playlists, but they kept showing up as blank on my main computer...after uninstalling and reinstalling about 5 times the problem fixed itself and was working again, but now a week later it's happened again...

I don't want to uninstall again as i've got several thousand songs that i spend hours compiling over different playlists downloaded (in fact the only reason i decided to pay for premium was to have access to music downloaded when i am offline) and i understand that all this will be lost on doing a reinstall?

regardless, this recurrent problem seems to be the norm and really isn't acceptable for a paid for service...

[OneByBoo]

Hey there @dwen,

Sorry to hear you're having an issue.

Please let me know if you're having the same issue happening when you use your account on a different device.

If it only accures on you PC will try some basic troubleshooting to solve it.

Waiting on your update 😃

[dwen]

thanks for your reply!

i don't have the problem when i use my spare computer running ubuntu, it only seems to be on my main computer which is running windows 10

[alanaleger]

Having the same issue.

Playlists are "fine" on mobile, but nearly empty on Desktop.

Already tried fresh install.

[dwen]

anyone have any ideas how to fix this?

[OneByBoo]

Hey there @dwen

thanks for the update!

Please use another internet connection to see if the same thing happens on the Web Player.

A reinstall might be necessary, however it's true that you'll need to re-download your offline playlists and albums.  

Let me know how it goes 😃

[dwen]

the web player seems to work fine...

i'll try reinstalling to see what happens

[Peter]

Hey @dwen.

Just wanted to check in with you and see if a reinstall did the trick for you.

If not, let us know and we'll see what else we can suggest.

Keep us posted 🙂

[dwen]

hi peter,

it seemed like the reinstall had done the trick but it only lasted for a couple of days, now the same problem has come back.... also coinciding with when it stopped working again the program automatically updated itself when i restarted the computer, i suppose the two things might be related...

[dwen]

in fact i've just reinstalled it yet again and still have the same problem...useless

[dwen]

also, the last time i reinstalled the program i had all the songs still in the playlists, i just had to download them again, but now all my playlists appear as empty...is there anyway to get them back as it took me ages to compile them...?

edit: the songs are still all in the playlists in the online player....

[dwen]

any ideas? i've now reinstalled the program for the 11th(!!!) time and still no luck....