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cant log in and use

cant log in and use

Plan

Free

Country

 US

Device

computer

Operating System

windows xp 

 

My Question or Issue

 when i log in xp desktop app it cant login ,and i am in US my profile also is US .

use webplayer also cant log in .

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Reply
7 Replies

Are you able to login at https://www.spotify.com/account ?

If so, can you please confirm that the account overview says your country is US there please?

this my accont overview

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Are you using a VPN or anything else that would change your IP address per chance? The IP address location needs to match the account location for spotify free to login.

Hey there!

Right now it's only possible for free accounts to use Spotify abroad for 14 days. You can learn more by reading this Spotify Answer.

Hope this helps!

But im in us california ,don't use VPN !my ip address also is US ,

So when you go to to here it shows the country as US?

 

Are you trying to login with the exact same details as you logged in with at spotify.com/account?

yes,US country,but location is california ,my account zip is NY

so i change ZIP code also show same quesions

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