[desktop] no music will work.

[Rixflix]

Plan

Premium

Country

 United Kingdom

Device

Desktop

Operating System

Windows 10

My Question or Issue

 i am unable to play/load any music on spotify desktop. it works fine on my phone but i cant play any music and all spotify playlists are empty(see attached image.) I have tried reinstalling and that didnt help. 

[Mantisentil · Accepted solution]

Hey @Rixflix

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them.
7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

Have a nice day :)

[Rixflix]

THANK U <3

[Mantisentil]

@Rixflix

Anytime! Glad it worked out for you :)