music disappeared from spotify library on desktop application

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music disappeared from spotify library on desktop application

yolnantiger
Casual Listener

Plan

Free

Country

 

Device

Desktop

Operating System

Windows 7

 

My Question or Issue

 I have been using the desktop spotify free app for over a year. The recent updates have caused all of my saved music to disappear when viewing in the artist, album, favorite songs, and playlist section (see picture 1). However, I can view some of my missing songs in the auto generated daily mix playlists (see picture 2).

 

I have already tried uninstalling and reinstalling the spotify desktop application as well as restarting my desktop computer.

Spotify Music Not showing up1.JPG
Spotify Music Not showing up2.JPG
2 Replies

Re: music disappeared from spotify library on desktop application

Rock Star 14
Rock Star 14

Hi there @yolnantiger!

 

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

 

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

 

Have a nice day :)

MantisentilRock Star 14
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Re: music disappeared from spotify library on desktop application

yolnantiger
Casual Listener

Hi Mantisentil,

I have tried the steps you provided me and unfortunately it did not resolve my issue.

Is there any other tips you have that could possible fix this issue?

Thanks

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