music pause and resume randomly

[shaharbl]

Plan

Premium

Country

israel

Device

pc

Operating System

Windows 10

My Question or Issue

for the past two days the music just randomly stops, i get the "cant play this song" massage and it automaticly resumes

I have changed my password, loged out of al the connected divices,

reinstalled and cleaned the cach.

[Ivan]

Hey there @shaharbl, 

Thanks for reaching out to the Community about this. 
 

There might be various reasons why you get this error message. We suggest you first check this Spotify Answer and try the steps provided.

If this doesn't help, check this help article for more info. Make sure you go through all the steps to cover all possible scenarios.

Hope this helps. Let us know how it goes. 

[shaharbl]

Still not working..

web player is working fine so i know its not an account issue,

what went worng in my computer? i didnt changed anything..

[Ivan]

Hey there @shaharbl, 

Thanks for keeping us in the loop.

Just to confirm, did you restart the PC after the clean reinstall? This basic step is very simple, but often overlooked.
 

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Keep us posted. 

[shaharbl]

i did the reinstall process as you mentioned and still not working,
also i checked device (phone) and it works perfect.
problem is only on desktop app

 the pause/play button dosnt change.

its still on play, music is not playing and im gettin the "cant play this song" error,

somtimes it plays againe for a few seconds and pauses and i can also press pause and play and againe, play for few seconds and stop.