www.spotify.com refused to connect.
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Free
Country
poland
Device
pc
Operating System
windows 10
My Question or Issue
spotify just doesn't work. i cannot download it, register a new account, or do anything related to the site, because my access is denied. i cannot play music, because spotify (an app) doesn't respond to anything. i don't know what to do, i reseted my router, reinstalled spotify and my pc and nothing works.
Hey @wypierdalaj
That is a curious case!
What happens if you try to access spotify website or the web player? What kind of error messages do you see when you try to access the website or use the app?
That looks like something is filtering your network in such a way that renders Spotify useless. Just in case try opening the Spotify website (making an account) on your mobile or other device connected to the same network as your computer.
Let me know how it goes 🙂
thank you for the reply.
i get this when im trying to access spotify website:
This site can’t be reached
www.spotify.com refused to connect.
Check any cables and reboot any routers, modems, or other network devices you may be using.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Main menu > Settings > Change proxy settings… > LAN Settings and deselect "Use a proxy server for your LAN".
i can play spotify web player just fine, tho... however, music randomly stops playing sometimes.
sadly, i dont have any mobile devices.
also, i'm not using any proxy servers, and opera is allowed in the firewall
Thanks for the reply 🙂
I suggest trying out the host file method described in this article, maybe that will help you.
It does look like there is a network issue, 'connection refused' sounds like a host file problem to me. 🙂
Also, make sure Spotify is allowed in the firewall.
Let me know how it goes!
so... nothing, still.
there's nothing spotify related in the hosts file, but i cleared it anyway. it did nothing, also added spotify to firewall, and still nothing is changed. i also cant even download latest spotify version (i have an old installer i guess) because this site is denying access
Hi wypierdalaj,
What happens if you try going directly to this download link:
https://www.spotify.com/sk/download/windows/
this site can't be reached.
That's pretty strange!
Do you have any antivirus software? some of these might filter websites.
You can also try clearing your browser's cache and cookies. Have you tried using another web browser?
A third method useful for clearing such errors is this:
1. Open Command Prompt as an Admin (right-click - run as Administrator)
2. Type this:
ipconfig /flushdns
3. Hit Enter.
You can also try restarting the router. Restart it through its homepage, or unplug the router, wait about a minute and plug it back in.
Let me know. 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…