"Favorite music" isn't working

[notio9]

Plan

Free

Country

Russia

Device

PC

Operating System

Windows 10

My Question or Issue

Hello. I have been using the application for several hours and encountered an unpleasant problem. The music that I like does not appear in the tab "favorite tracks" (I clicked 💚). However, everything works fine in the browser. Can someone help?

[Billy-J]

Hey @notio9, thanks for reaching out to the Community!

I'll be happy to help.

Could you try a clean reinstall of the app following these steps? 

If that doesn't help, can you let me know if you see your other liked songs or you're only not seeing the songs you just liked? Additionally, reply here with a screenshot of what you're seeing so I can take a closer look.

Looking out for your reply!

[notio9]

Thanks for your advice, @Billy-J

I tried reinstalling Spotify. Unfortunately, this did not help. The application still does not display my favorite music, and when I restart, it deletes the “favorite” mark from any track.

[Billy-J]

Hey @notio9,

Thanks for the screenshot.

Spotify is currently investigating this issue, and there is some more info on this here. I'd suggest you add your +VOTE to the thread and follow the instructions in the Status Update.

Have a nice day!

[notio9]

Thank you very much for your help!