Help Wizard

Step 1


"Spotify can't play this right now. If you have the file on your computer you can import it."

"Spotify can't play this right now. If you have the file on your computer you can import it."







Operating System

Windows 7


My Question or Issue

Spotify desktop all of a sudden stopped working. In the middle of a playlist. Ad started, I paused it to check something else, went back, resumed, and nothing. Nothing plays anymore. When I start a playlist, it just skips everything in the list, when I start an individual song, it gives me the notice in the subject. This was several days ago. I've tried most, if not all things that came up when googling.

  • Logged out and in
  • I un- and reinstalled
  • Deleted the folders in the app data

I checked the webapp, and that one works fine.

Does anyone have the solution?





3 Replies

Hi there @Sméagol

thanks for reaching out to the community !


Please have your router/modem reset to see if it helps the issue.

Furthermore, let me know if you experience the same issue on a different network or devices.


As a start, please perform a clean reinstall (a bit different than the regular one) of the app following the steps provided here.


Keep me posted 🙂

This did nothing (keep in mind I wasn't changing any OS settings when Spotify stopped working).


I uninstalled it this afternoon.

Appdata no longer had any folders to delete, neither in local nor in roaming.

Checked the registry. I saw 2 mentions, which were related to the firewall setting as far as I could tell.. Checked the firewall, deleted the whitelisting there.

Powered off computer, unplugged router, re-downloaded and re-installed Spotify, re-enabled the firewall whitelisting.. Nothing, behaves still the same.


I have no internet or sound problems of any kind, it's just spotify (and the desktop app at that, webapp works fine) suddenly not working. In fact I recently re-installed Windows, so my computer's pretty clean in that regard.

Hi @Sméagol,

thanks for keeping me in the loop !


I would like to confirm if using a different network or device helps:


- If the desktop app works on a different network with no issues, I recommend contacting the service provider of the original network for more information


- If another device works with no issues, it's possibly a device-related issue to the original device therefore make sure that:

1. That Spotify is set as an exception from any anti-virus software

2. That your device is up-to-speed with any updates, including the sound and graphic card drivers


Keep me posted 🙂

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