Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Samsung ion Laptop
My Question or Issue
I recently changed my laptop so I downloaded Spotify again. When I tried to play a dong there would be a notice that says "Spotify can't play this right now. If you have the file on your computer you can import it." I tried re-installing it, re-logging in. How can I fix this problem?
Solved! Go to Solution.
Thanks for keeping us in the loop.
At this point, even if you already reinstalled the app, i'd be good for you to check this Spotify Answer and perform a "thorough" reinstall of the app (as opposed to a "simple" reinstall) with your Windows. Deleting any remaining traces of your current Spotify setup and then installing the app from scratch might likely do the trick in this case.
We'll look out for your updates and be here if there's anything else we can help with. Let us know how you get on!