"Spotify can't play this right now. If you have the file on your computer you can import it."

[imbacatz]

Plan

Premium

Country

Slovakia

Device

Computer

Operating System

Windows 10

My Question or Issue

I search for everything ..... but it doesnt work .... 

I just now rebuild my pc with new mother board cpu an rams 

And after i started pc i wanted to listen to spotify but it say this all time : "Spotify can't play this right now. If you have the file on your computer you can import it."

On my phone its working . I tried every solutions what i found on internet rebooted pc reinstall spotify and other stuffs

[Dian]

Hey @JenzDoolaeghe,

Thanks for posting in the Community.

In order for us to provide further troubleshooting steps, we need to know what exactly you've tried. Could you list the steps, that didn't work for you?

It is also important to share more on the issue you're experiencing as in the Spotify desktop app version you're using, what the sound output device is and how your device is connected to the internet.

Keep us posted,

Cheers!

[shin2022]

I tried to clean reinstall spotify but it did not work.

@jtostado solution worked like a charm.

[OscarDC]

Hey @shin2022,

Thank you for keeping in contact and for the info shared.

We're glad that everything is working fine for you by now. We appreciate the time you took following the troubleshooting steps and sharing what works for you.

If anyone still has this issue, could you confirm if lowering the default device sound setting below 192000 Hz (as mentioned previously by @JimboDimbo) makes any difference? This will help us investigate the issue, in case it persists.

We'll be on the lookout. 

[nabh_pal7]

I appreciate the provided help. For contrast the Special Playlist that i created isn't working on computer but works on phone...I created it on my phone...also these steps didn't work, or at least that's how it appears to be, the playlist still doesn't play on computer...

[Dian]

Hey @nabh_pal7,

Thanks for the reply.

Have you tried the sound output settings on your computer or reinstalling the sound drivers? How did that go?

Tell us also exactly what you've changed, so we can make sure we're on the same page.

Keep us posted,

Cheers!

[retahc]

How do you go about setting the sound to 192,000 Hz. I don't have an advanced tab in sounds? the songs play fine but as soon as I put on my headphones it comes up with the error message "Spotify Can't Play The songs........"...Can you suggest anything else, its so frustrating

[Vasil]

Hey @retahc!

Try the following steps:

1. From you taskbar, right click on the Speaker icon (with plugged headphones and sound output changed to them)
2. Click on Sounds -> select the Playback tab -> locate your headphones
3. Right click on them and go to Properties -> select Advanced

Sound quality should be there, listed as a drop-down menu.

Let us know how it goes 🙂
Thanks!

[Mortalheart]

Hi, 

This did not work on me, "it said that it can't play this song since it's not in my computer".

So streaming songs is not available?

Useless to pay premium for this household if we can't listen music.

[Eni]

Hey there @Mortalheart, 

Thanks for reaching out about this and welcome to the Community. 

Just to make sure, are you getting this error message when you're trying to listen to local files or stream songs from Spotify's catalog?

On another note, is this happening on multiple devices or only on a specific one? 

Lastly, could you let us know if the same happens if you use a different internet connection?

Keep us posted.

[Mortalheart]

Hi,

Unfortunately that error message is finnish language but i hope you understand now.

And that error is happening to my account pc 1, 2 and anroid phone oneplus 6

so basically can't listen at all.

[OscarDC]

Hey @Mortalheart,

Thank you for keeping us in the loop and for the info shared.

As this is happening on different devices, it could be related to the internet connection or network permissions. To check if this could be the case, would you mind trying with a different WiFi network?

In case you don’t have another network to try it, you can use a mobile data hotspot while testing it to see if it makes any difference. 

Lastly, if the issue persists; include in your next response the OS version of your devices, along with the Spotify version you’re currently running. 

We’ll be on the lookout. 

[Mortalheart]

Hi,

Today the issue only shows on my pc 1 which screenshot is added under, PC 2 and Anroid phone did work normally.

I used my mobile phones shared internet via USB hotspot and did not helped at all.

[Dian]

Hey @Mortalheart,

Thanks for the reply.

What kind of a sound output device are you using? Is is connected to the PC via USB or via an AUX cable?

Do you have an extra sound card or you're using the one integrated in the motherboard? Try switching between the two, if you're using an external one. Also try reinstalling the sound drivers and changing the default output device in the sound output settings.

Have you tried if Spotify works in the Safe Mode of Windows?

Keep us posted,

Cheers!

[Mortalheart]

Hi,

I'm using GoXlr mini on this computers out going mixer/amplifyer.

[OscarDC]

Hey @Mortalheart,

Thank you for keeping us in the loop.

Just to make sure, did the issue start happening recently, but it was working fine before using the same output device?

Also, could you check if unplugging that device and selecting the default audio output makes any difference?

Lastly, would you mind confirming if the issue persists when using a different internet connection as suggested previously?

We'll be on the lookout.

[Mortalheart]

Hi,

The issue just started after latest windows 10 update patch. 

I have unplugged and replugged all audio and usb devices. Uninstalled spotify and reinstalled but nothing seems to help.

Rerolled windows patch back to latest working one and did not help at all.

Really run in to wall with this case.

[Xquisy]

I just found another solution and it involves changing the file storage location in settings, that is what fixed my Spotify from streaming on my PC.

[Elena]

Thanks for jumping in and sharing your solution @Xquisy!

@Mortalheart do you mind testing if this does the trick for you as well? If you’re still having issues with the desktop app, we’d recommend trying our web player to see if that makes a difference.

You also mentioned this is happening to your account on multiple devices - what happens if you log in to a different account, do you get the same result?

Could you also clarify, whether this happens for the entire Spotify catalogue or only specific playlists/songs?

[Xquisy]

That’s exactly what I did to resolve my issue, it’s most likely when the storage fills up and you have downloaded songs it must interfere with streaming also.

[klintirktba]

Both these things did not work for me. However, I did come up with a solution for me.

1. Click the 3 dots in the top left corner of the app.

2. Hover your mouse over the "view" tab.

3. Turn "Hardware Acceleration" off and then on again.

4. Enjoy having your Spotify back lol