"Spotify can't play this right now. If you have the file on your computer you can import it."

[hj308]

Plan

Premium

Country

US

Device

Samsung ion Laptop

Operating System

Windows

My Question or Issue

I recently changed my laptop so I downloaded Spotify again. When I tried to play a dong there would be a notice that says "Spotify can't play this right now. If you have the file on your computer you can import it." I tried re-installing it, re-logging in. How can I fix this problem?

[Toby09]

What can I do if it didnt work? Ive tried logging in and out many times and reinstalling it 3 times.

[Yordan]

Hi @Toby09!

Could you let us know if you're trying to play your local files or songs uploaded on Spotify? If you haven't already, check your playback device's sample rate (found in your Sound settings) and make sure it's set to anywhere from 44.1 kHz to 192 kHz. Spotify doesn't currently support a sample rate higher than 192 kHz.

In any case, a short screen recording which shows how things look on your end would be greatly appreciated. If you're unable to attach the video in your reply, you can instead upload it to a cloud service and share the link.

Keep us posted. Cheers!

[Guilherme091]

2 years later and the bug still happens... smh ive done everything that u recommended and also on the other thread and it still happens 3everytime i try to put a song 

pls help