"This song is not available. If you have the file on your computer you can import it"

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"This song is not available. If you have the file on your computer you can import it"

acasey91
Casual Listener

I have been a Premium user for the last couple of years, and over the last couple of months I have had trouble streaming music from my laptop. I keep getting the error message "This song is not available. If you have the file on your computer you can import it" for every song I try to play. However, I can stream perfectly fine from my phone. My payment information is correct, I have tried uninstalling and reinstalling and still no luck. I haven't been able to find a solution to this problem on other Community posts. Any help would be greatly appreciated!

76 Replies

Re: "This song is not available. If you have the file on your computer you can import it"

RVT3
Casual Listener

Same here! Used it for ages with no issue, then suddenly it's a daily thing. Actually it's why I signed up for the community. There are support articles which state you need to uninstall and reinstall the app, but in my experience that doesn't fix the issue for more than a few uses/plays. When I wipe the current copy of Spotify and install and old one from my downloads folder, it works fine. Then Spotify announces it has "A new version ready for me!!!!1" Of course, when I download/restart, 90% of the songs in my playlists are "unavailable" unless I have them on my computer. Only occurs on Windows. Mac laptop and Android phone working fine.

Re: "This song is not available. If you have the file on your computer you can import it"

henrykrinkle
Regular

Same problem here, however, I'm on a Mac. Tried reinstalling, worked for a few days until more and more songs became unavailable. 

Re: "This song is not available. If you have the file on your computer you can import it"

Swanny
Community Legend
Hey guys, are you able to post back with what versions of the desktop app you are running, and what operating system you're on?

Re: "This song is not available. If you have the file on your computer you can import it"

RVT3
Casual Listener

Swanny, I'm a Windows 7 user on Spotify 1.0.25.127.g58007b4c

 

As a new update, it no longer displays the "song not available" bar, it just flat out doesn't play tunes when you try to. 

Re: "This song is not available. If you have the file on your computer you can import it"

henrykrinkle
Regular
Mac OS X 10.11.3 and Spotify 1.0.25.127.g58007b4c. Seemed to work after I reinstalled the app but after a while the problem occurred again.

Re: "This song is not available. If you have the file on your computer you can import it"

acasey91
Casual Listener

I'm on Windows 7, Spotify version 1.0.24.104.g92a22684

Re: "This song is not available. If you have the file on your computer you can import it"

Cessle
Newbie

Came home from work tonight and had this issue also (the banner flashes briefly and disapears)

 

Version 1.0.25.127.g58007b4c

 

Really annoying as well when it's ruining the discover weekly and #ThrowbackThursday playlists which should just work, and worked an hour earlier at work :(

Re: "This song is not available. If you have the file on your computer you can import it"

lenarrrrr
Regular

Never had this problem until today. Wondering why I'm paying premium.  :-(

Re: "This song is not available. If you have the file on your computer you can import it"

TurboNugget
Casual Listener
I'm having the exact same issue. I think my computer had some updates the last time I shut it down - last night. I think an update is causing the issue.
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