Plan: Premium
Country: Belgium
Device: Desktop
Operating System: Windows 10
My Question or Issue
Yesterday, I was able to play music just fine. Today, I try to play it and I get this error message. I tried all the suggestions I could find and none of them seem to work. Uninstalling, reinstalling, cleaning the cache, rebooting the computer after removal, rebooting after install, every option that's out there, I tried.
I've been paying for a premium experience since November 2018. People have been complaining and reporting about this and there still isn't a solution?! There's no point in attaching screenshots or the like, since the problem is well known.
I tested it on my smartphone and I can play the songs there, just fine. I tested to see if there would be sound problems, but a random music video on YouTube works as it should. I've not done anything out of the ordinary, when I shut down my computer yesterday, so I can't imagine it's something on my side.
Please tell me they're working on a solution! Because I listen to music on my computer ninety percent of the time, if I can't listen to music via Spotify, then I'm paying for nothing!
Update:
A little after I posted this, I noticed that there was an update for Spotify. I installed the update and then rebooted my computer. But now, Spotify has a huge resolution. It's like it's showing 800×600 or something. It's only the app and nothing else. Before the update, it was fine, and it only happened after the update was installed.
Update 2:
Okay, so I've kind of fixed it, and not. The version of Spotify that I was using, was from the website. Not from the Microsoft store. A friend suggested I try the Microsoft version, but I was reluctant, because both versions should be identical right?
Well, NO! I've downloaded and installed the Microsoft version and with that version, I can play my songs just fine. However, just before I did it, I tried the first version first. From the Spotify website, I mean. That still didn't work.
**bleep**, I'm pretty sure that even now, the version from the website STILL wouldn't work! But the version from the Microsoft store, DOES! Which is really, weird.
TL/DR
Try the version from the microsoft store, if you have this problem.