spotify not working windows 10

[irenefru]

It's been over a week that music is not playing at all through the spotify app . I think it all started after a recent update - although it shows that songs are playing normally (so no signs of trouble or anything) I can't hear a thing. I am not facing similar problems when listening through my mobile phone or through the web player. I've tried removing the app from my laptop and then reinstalling it but it just won't work.
Any further suggestions?? Thank you in advance!

[MauriceMV · Accepted solution]

Hey @irenefru,

No worries, I'm here to help. I see that you've said that you already tried removing and installing the client, that's a great first step. But after deleting the client, have you made sure that there are no files left in C:\Users\USERNAME\AppData\Roaming\Spotify before installing the client again?

[irenefru]

Thank you very much :))))