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Plan
Premium
Country
USA
Device
Operating System
Windows 10
My Question or Issue
I can't get desktop app to sync up with the web player. Each one will have different songs queued up and can play simultaneously. I prefer the desktop app but it doesn't get recognized by last.fm.
Hey @theshadowplay, welcome to the Community!
That sounds like you're having two different accounts there.
Are you sure you're logged into the same account on both web player and desktop? 🙂
That sounds odd!
Have you connected last.fm with your Spotify account at last.fm settings?
That should definitely scrobble from the desktop client too, as it's connected to your account and not just one client.
🙂
Thank you for confirming 🙂
Please try reinstalling your Spotify desktop client, follow this article on how to do so.
Are you using the Windows Store client or a standalone install?
Let me know how it goes!
It could be that the company firewall disables Spotify Connect in some way. Not sure why it wouldn't do that with the web player though. Is the web player and desktop client open at the same computer?
If your computer is a laptop, you could try creating a hotspot with mobile and connect your laptop to it. This way you can find out if that is indeed a network issue.
Let me know how it goes 🙂
Anyone found a resolution?
Update: Same computer and setup but different network and now it works as expected. When it didn't work I was on the company network and now when it is working I'm on my home network. Could it be a firewall issue? Also noticed when it did't work the Devices Available was showing a blue dot (on the windows client) but as soon as I clicked that button, it flickered and reverted to the default Learn More.
Work firewall might be the issue. I never figured it out. I just use the web player at work and leave the desktop app alone.
Yes ZScaler breaks Spotify Connect even when your all devices are on same network, when I disable ZScaler, then Spotify Connect works OK.
Any way to bypass Zscaler? I do have the cert pem for SSL Zscaler routes, but don't know how to use with spotify 😞
that happened to me and im logged into the same accounts. I dont know whats happening. My spotify app is not working but my web browser is fine. pls help
Hi there folks,
We can confirm that Spotify don't officially support VPN which probably causing this behavior if you're using it.
@svbmn4ccz0bzntyjgel,- can you start with performing a clean reinstall of the app as this will make sure there's no old cache files causing this. If that doesn't do the trick, can you let us know more specifically what's not working within the desktop app?
We'll keep an eye out for your reply.
Take care!
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