Help Wizard

Step 1


why don't I have audio and video on my computer?

why don't I have audio and video on my computer?

Don't access to the audio and video.
1 Reply

Hi there,


Thank you for reaching out to the Community. This seems odd. We'd like to take a closer look into this to see why this occurs.


First we recommend that you perform a clean reinstall of the app as this will make sure there's no old cache files causing this.


Another useful step to try regarding the audio would be to remove all lines from your hosts file by following the steps bellow:

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like website.com127.0.0.1
  5. Check for any entries with Spotify in the address. Examples may look like: weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them
  7. Save your changes and restart Spotify

When it comes to the video, can you confirm if you followed the steps that's provided in this article?


We'll keep an eye out for your reply to see if you need us to assist you more or not 🙂

Have a great Friday and a wonderful start of your weekend!

Take care!

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