Thank you for reaching out to the Community. This seems odd. We'd like to take a closer look into this to see why this occurs.
First we recommend that you perform a clean reinstall of the app as this will make sure there's no old cache files causing this.
Another useful step to try regarding the audio would be to remove all lines from your hosts file by following the steps bellow:
When it comes to the video, can you confirm if you followed the steps that's provided in this article?
We'll keep an eye out for your reply to see if you need us to assist you more or not 🙂Have a great Friday and a wonderful start of your weekend!Take care!
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