windows 10 app login problem.

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Re: windows 10 app login problem.

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hey,

 

Im on version 1.0.42.151.g19de0aa6 becouse version 1.0.73.345 gives error 4 (the ofline error) even after updating widows. 

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Re: windows 10 app login problem.

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im on 1.0.42.151 becouse whatever i do, spotify will say NO CONNECTION if im on 1.0.73.345, even after the windows update.

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Re: windows 10 app login problem.

Rock Star 17
Rock Star 17

@RobinRL15

 

Right! I was just checking if your Spotify is still something newer than 0.9.15. 🙂

The installer I gave earlier installed 0.9.15 on me. This one will install new Spotify. Sorry about this confusion!

 

It's a strange issue. Hopefully there's a fix for this in the new update.

SebastyRock Star 17
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Re: windows 10 app login problem.

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after i closed my Spotify, it has updated it self so it shows again the no connection thing, what bout that? i get tiered  of reinstalling spotify

 

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Re: windows 10 app login problem.

Rock Star 17
Rock Star 17

Hey @RobinRL15

 

That's a pretty annoyingly consistent issue, but don't worry, I'll try to help 🙂

 

To get to the bottom of the problem, could you please do these:

Give Aascreenshot of the message you get;

Try going to the web player to see if that works.

 

I did notice you said the web player worked, I just want to check if it still works fine. 🙂

SebastyRock Star 17
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Re: windows 10 app login problem.

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hey,

 

The webplayer still works fine.

the Screenshot is in dutch but the errorcode is 4.

Spotify 1.png
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Re: windows 10 app login problem.

Rock Star 17
Rock Star 17

@RobinRL15

 

I suggest you to contact Spotify so the team can take a look at this backstage. You can contact them though the Contact Form or on Twitter (@SpotifyCares) or Facebook (SpotifyCares). 🙂

 

Note: if you choose the Contact Form and you receive a (no-reply) answer telling to visit the Knowledgebase or Community, reply back to it. You will be answered shortly, in a day or two.

 

If you manage to solve the issue, please let me know how you did it! 🙂

SebastyRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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