windows desktop cutting out every few seconds

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windows desktop cutting out every few seconds

rmaggard
Regular

Yesterday Spotify started cutting out out every 1-2 seconds during all playback on my windows desktop machine.  I've tried changing streaming quality and turning off hardware acceleration and still have the same problem.  Help!

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Re: windows desktop cutting out every few seconds

Rock Star 16
Rock Star 16

@rmaggard

 

You can check it in Spotify too - click the three dots upper left - Help - About. :)

 

Anyway, I would suggest clean reinstall, it's useful for wiping out any possible in-program errors:

1. Close Spotify and uninstall it.

2. Go to %AppData% in Windows Explorer, and delete any Spotify folders you find in Local and Roaming folders.

3. Restart your computer.

4. Install Spotify.

 

These dropouts, did they just start to happen randomly or was there some event before this (installing updates or anything)?

 

Let me know how it goes!

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
5 Replies

Re: windows desktop cutting out every few seconds

Rock Star 16
Rock Star 16

Hey @rmaggard

 

That's not really nice! Don't worry, I'm here to help you :)

 

I'd like to know what version of Spotify (if you installed from Windows Store or downloaded from Spotify) and operating system are you running, so I can assist you better. :)

 

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: windows desktop cutting out every few seconds

rmaggard
Regular
Looks like 1.0.75 and windows 10


Solution!

Re: windows desktop cutting out every few seconds

Rock Star 16
Rock Star 16

@rmaggard

 

You can check it in Spotify too - click the three dots upper left - Help - About. :)

 

Anyway, I would suggest clean reinstall, it's useful for wiping out any possible in-program errors:

1. Close Spotify and uninstall it.

2. Go to %AppData% in Windows Explorer, and delete any Spotify folders you find in Local and Roaming folders.

3. Restart your computer.

4. Install Spotify.

 

These dropouts, did they just start to happen randomly or was there some event before this (installing updates or anything)?

 

Let me know how it goes!

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: windows desktop cutting out every few seconds

rmaggard
Regular

Yes, the version is 1.0.75.483 in "about".

Just suddenly started happening (I've used for a few years and never had problem before).  Windows did do an update last week, but was working fine.  I will try the clean install and see what happens.  Thx.

Re: windows desktop cutting out every few seconds

rmaggard
Regular

Thanks..the clean install worked!  Up and running and clear as a bell now.  

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