My email is no longer active. How can I reset my password?





Can't remember your Spotify password and you don't have access to the email address registered to your account anymore? No worries, there is still a way to log in to your account again!


Since you don't have access to the email anymore, the best way to get this fixed is by contacting our customer services team directly through this link:

  • Choose Unknown as your username if you can't locate it.
  • Enter the email address you'd like us to contact you on, you can add your old one in the description so we know which account you need help with.

When you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of our customer services agents will get back to you as soon as possible. Please note that it can take up to 48 hours to get a reply.


Note that if you still have access to your account, you can edit your email in your account overview.



Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.