Help Wizard

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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family/Duo: only one person can listen at a time


Each plan member needs to log in to their own Spotify account on their chosen device to listen. This means everyone gets their own playlists and saved music, and you don’t have to take turns or share login details.


If you can't listen at the same time, someone's logged into the wrong account. They need to log out, then back in using the email address they used to join the plan. 


If you're the plan's manager (the person who started the plan) and your members haven't joined your plan from their own Spotify account yet, you'll need to follow the steps below: 

  1. Go to the Family page / Duo page.
  2. On that page you can see an invite link to share with the person you want to add to your plan. There a several methods to choose from to share the invite link - just pick your preferred link.PNG


Invited members get a link to join, where they need to log in to their own account and verify their address.


accept family.PNG



Tip: If they're accepting the invite on the same device it was sent from, the plan's manager who sent the invite should make sure they've logged out of their account first.


If they didn't sign up for a Spotify account yet, they'll get prompted to make one when going through the steps once they click ACCEPT INVITE.


For more information check out the support articles for Premium Family and Premium Duo.



This Spotify Answer was submitted by @Noah.

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