Announcements
Subscription
Why has my Premium subscription changed to free?
How does the 1-Month Free Premium offer work?
What is Soundtrap?
How does Premium Family work?
What is Premium Duo and how does it work?
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Troubleshooting
Why am I having connection issues?
How do I stop Spotify from showing blank pages and error messages?
Why can't I play Local Files?
Can I login using email and password if I signed up with Facebook?
Troubleshooting Lyrics
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Spotify Features
Why can't I play Local Files?
How can I recover my lost playlists?
Why can't I find the music I'm looking for?
How do I toggle Shuffle on or off?
What is Private Session and how does it affect my recommendations?
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Other
Why are multiple versions of Spotify running?
How do I stop Spotify from opening automatically on my desktop device?
Why can't I find the music I'm looking for?
How do I find my friends on Spotify?
Can I login using email and password if I signed up with Facebook?
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Community
What's the Spotify Star Program?
What do the different Ongoing Issue statuses mean?
How can I get an issue fixed?
What are different Community ranks and how can I rank up?
Adding pronouns to your Community Profile
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