$12.99 charge?

[Nistico60]

Hi,

So I recently upgraded to Premium from my phone, and I've been charged for a month at $12.99; this charge was accompanied by a free seven days. Has this happened to anyone else? How do you suggest I go about getting it remedied?

Thanks so much!

Vince

[Peter__]

Did you pay via the Apple App Store (which is more expensive than normal Premium)?

[Nistico60]

I did...is there any way to be credited?

[Joe]

Didn't the apple store show the $12.99 charge? The reason you pay more through apple is that they take a 30% commisiion but it shouldn't be hidden. If you're unhappy, you need to ask apple for a refund.

[startgame412]

I gather that you get charged $12.99 plus tax so it might come out to $14 and change knowing how much tax apple charges for their in app purchases. I do not know why this is but I do know that it is not like this for everything. Two other services that subscribed to in the past through iTunes charged $9.99 a month plus 89 cents for tax bring the total to $10.88 per month. However, another service purchased through iTunes cost $14.99 per month plus $1.33 bringing the total cost to $16.32 per month. Purchased directly, the same service costs $9.99 per month. Not sure why it is the way it is but it's good to hear that Spotify can now be purchased trhough iTunes for those who rather not use a credit card albet at the cost of pay a few dollars more a month. By the way when did Spotify premium become available for purchase through iTunes?

[Joe]

Subscribing through iTunes became available a couple of days ago I believe.

[Peter__]

Yup - very recently! 🙂

[okEric]

darn I bought this on impulse through the App Store and just figured it'd be the usual $10 (I get premium sporadically) and ended up paying $13 instead. Kind of feel cheated.

[kbrooksc]

Such is the life of being an Apple customer...get used to being cheated. 

{Typed from my Apple Macbook Pro}

[Mr49er17]

Is the $12.99 a 1 time fee or does iTunes charge it monthly?

[startgame412]

It is a monthly charge.

[megatron214]

I had the same problem. I was listening to my music via iPad 4 when I got the msg my free trial was up. So when I saw $12.99 I refused it. Then I checked on my Android Galaxy Note 3 Spotify and it was only $9.99 a month with a 30 day free trial. I choose to upgrade my Spotify account to premium through android vs IOS. Better choice. And now I can listen on IOS and Android for only $9.99 a month. I hope this helped.

[rogue_brodie]

I also had a random charge. I didn't purchase anything off of the app or site. I recieved a random $9.99 charge. No notifications were given about the purchase... What gives?

[MattSuda]

@rogue_brodie

If you believe you were charged with fraud, you will need to contact support

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[Leonarda1]

They charge me 14.99 and never ask about the premium what **bleep** how can change the $9,99

[Leonarda1]

They charge me 14.99 and never ask about the premium what **bleep** how can change the $9,99