30 second tracks - again - still not resolved!!

[bluejonny]

This is the third time I have had this problem and keeps happening. Why? 

I have a set of albums which are only giving me a 30 second preview. I am on a premium account. 

I use Spotify in two places - my phone and my PC. I don't have Spotify anywhere else. 

Here's some tracks affected:

spotify:track:2XJBqwz010TvwToU1sar1z

spotify:track:1sPin5u2XMEcWWtcfGiIPs

spotify:track:1jJg1Dm9j0yjp3dTeHWD4K

This is SO annoying. I have unistalled, cleaned my PC and then reinstalled. Same issue. Removed from phone, reinstalled. Same issue.

Can someone tell me why this keeps happening?

Cheers

JB

[OviiiOne]

Hi there!

@bluejonny, would you be so kind of answering me some questions?

1. Exact Device  (e.g. MacBook Air)

2. Exact operating system  (e.g. 10.10 OSX)

3. Spotify app version installed (1.0.2)

4. Are you receiving any Error messages at all?

[bluejonny]

Hi 

So I am on a PC using Windows 7, SP1, 8GB RAM.

Spotify version: 1.0.7.157.g2a6526f9

No error messages.

See attached image for more details on what I see.

Cheers

JB 

[OviiiOne]

I escalated your case to support, you'll hear from them soon. 😉

[Pricilla]

Hey @bluejonny,

Welcome to the Community.

Thanks for bringing this to our attention.

We'll pass the information on to our Content team so they can take a look.

Hopefully we'll have some news soon.

Let us know if we can help with anything else.

[bluejonny]

Any news here? I cannot understand why this keeps happening? Is it time to move to a new streaming service that actually takes these things seriously?

[Jason]

Hey @bluejonny

We don't have any news just yet but our content guys are looking into this.

Hopefully we'll have some more news shorty!

[rocknrollcola]

I asked this question a few months back didn't get a response.

[bluejonny]

So I asked this question on 27th June. Still no response from Spotify. Pretty poor show. As a paying customer I was expecting a better level of support, but alas it seems Spotify are treating their customers with disdain. You do realise there are now other streaming services out there, so I would imagine keeping market share and retaining customers is high on the Spotify mission statement. Obviously not if this is the way customers get treated. 

Time to take to Twitter and Facebook.