Account Hacked

[iaburky02]

My account was hacked early this morning.  I have have responded to both the email i got this morning saying my information was changed and sent an email anomoously but haven't heard anything yet.  I have a premium account so basically right now I'm paying for a service I cannot use.  I would think that an email to your company using the "account-details-changed@spotify.com" would have produced a little quicker response.  Anyway i am very disappointed since about the only way to contact you is to login. However, my account is hacked so I can't login... so I will call.  Oh wait... you dont have a number.  What a great service... take my money for the last couple of years no worries, need help... good luck with that.

[Maxim]

Hey @iaburky02,

Spotify Support can help you out. Just contact them through one of the channels:

Contact form: http://bit.ly/SpotifyCFA (Make sure you're logged out of any Spotify accounts while using the form)

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Support usually replies within 48 hours.

[iaburky02]

I have submitted my issue via that link already. First this this morning.  I still havent recieved a response from Spotify.

[Maxim]

Are you sure that you've used the contact form that asks for an email address?