Account gone back to free

[glyn1978]

Can someone please look into my account. I paid for a familt account last month and have just noticed that it has turned back to a free account.

Not a happy customer here.

receipt / order number

610149716017

[joelthomas44]

I pay on my account for premium and today my subscription became free.

I don't understand want is happen - help me !!

Thank

( i'm French )  

[jerchu15]

Me too ! My Premium account became free!

[hu888ab888]

same.

[luchobombero132]

Me too!! Need heelp please!

[joelthomas44]

how can we correct the problem with spotify ?

[vitorbrito11]

same problem!

[Jordi]

Hi guys,

Thank you posting on the community.

I will notify the staff about your issue. I'll let you guys know when there are any updates.

In the meantime, please post below:

 - Your Country

 - Your Provider

 - Did you dropped to free on the account overview, or just in the Spotify client?

[Kaseymorgan]

Same. any update on how to fix this?

[Themeloneater]

I payed for my subscription for premium on the 22th of april and its free. Its free on the website, and the client. I dont know what I did wrong. 

 - I live in the USA

 - I have AT&T for an ISP

 - Did you dropped to free on the account overview, or just in the Spotify client? Yes. 

[jerchu15]

@Jordi
Did not receive any warning , my receipt account says my premium account expires on May 19 ! But now i have Free account !
- I am from Argentina
- What Is ISP ?
Help

[Almena92]

Same problem since today. I live in Spain.

[kody17]

Same problem and for me support seems to be no where to be found

[KaixM]

Same problem.
I'm from Philippines.

[MauricioDinki]

I have the same problem 😞 my account became free i just have 12 day with premium

[whowrite]

I have the same problem

I'm from Mexico

[PaulaYaquino]

Same problem, I'm from Argentina. Please resolve this!

[armandsorx1]

same problem, account became free with 11 months remaining in my account via a giftcard, support nowhere to be found... 

[user-removed]

Where are my playlists?

Why is my account no longer PREMIUM?

Why are you taking my money?

I have never logged on NOT using Facebook, but all your support on this issue seems to be geared to people who joined before the magical date of Sep 22, 2011... Why won't you help people who joined after that...

I've tried contacting support, but just get automated responses that don't help...

FIX THIS!

[franciscramirez]

you as managed solution