Account information incorrect

[Jessica-Skye]

My account information is incorrect and different from Facebook.

My email address is showing incorrect and my birthday is incorrect.

Both are correct on Facebook.

Also, it won't let me search for friends and friends can't search for me.

How do I fix this?

[jean3601]

Hey @Jessica-Skye, Welcome to the community! 🙂

You can update your account info here 🙂

does this fix your issue?

[Jessica-Skye]

You cant change email and dob details there it says to go to fb. Everything on fb is already up to date. So unfortunately it didn't help 😞

[jean3601]

Hey @Jessica-Skye

I've created a ongoing issues post about your problem here as this is not the first time I've seen this issue recently 🙂

If you could please post that your experiencing this issue here

[jean3601]

@Jessica-Skye

To solve your issue I suggest you contact support 🙂

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂