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Concert Regular
Posts: 4
Registered: ‎2012-02-14
Accepted Solution

All my Spotify playlist's are gone!!

Hello,

 

Yesterday 13/2-2012 all after restarting my computer all my spotify playlists where gone, how did this happen?

And can I get them back? There is one playlist especially which is over 800 songs that I have been collectiong for

more than 3 years, so you can understand my frustration. Please help me!!

 

My user name is Avingale and I am a premium subscriber.

Solution!
Accepted by topic author Avingale
‎2015-08-28 12:16 AM
Moderator
Posts: 4,417
Registered: ‎2012-01-19

Re: All my Spotify playlist's are gone!!

[ Edited ]

Sorry to hear about that - it looks like they were mostly removed yesterday for some reason - any ideas at all?
In any case, I'll send them to you in an email. Check your inbox :)

 

[edit: just found a way to restore the playlists on our end, they should all be back now. so don't worry about getting an email]

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

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Solution!
Accepted by mdorao (Concert Regular)
‎2015-08-28 12:16 AM
Community Manager
Posts: 8,028
Registered: ‎2012-01-20

Re: All my Spotify playlist's are gone!!

Brendonheinst- I can see that you've already been empaling with my colleagues. David sent you an email a few days but we haven't heard back--please have a look in your inbox for a message from us. 

 

subeinu - This issue here is you've got two accounts on our system--usernames 'subeinu' and 'sveinis92'.

 

Mostly likely you've logged into the wrong account. The majority of your playlists appear to be in 'sveinis92'. 

 

mdorao & helmutja - I've just done some maintenance on your accounts. Please see if your playlists have been restored.  

 

 

 

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‎2015-08-28 12:16 AM
Moderator
Posts: 4,417
Registered: ‎2012-01-19

Re: All my Spotify playlist's are gone!!

Irene, it sounds like the same issue for you - see my instructions in the previous post.

For you, just sign in with the username 'irenepoelert'
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

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‎2015-08-28 12:16 AM
Concert Regular
Posts: 3
Registered: ‎2012-03-30

Re: All my Spotify playlist's are gone!!

Same king of problem, all my stared playlist is just gone durring the night...

I dont understand why, and i am a bit puzzled because i am gonna loose a lot of good tracks i will not find anymore.

So if you can fix my problem i will be extremely grateful

 

Xav (xavhan Premium User)

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‎2015-08-28 12:16 AM
Moderator
Moderator
Posts: 4,987
Registered: ‎2012-01-19

Re: All my Spotify playlist's are gone!!

Xavhan - Think I've found them... xavhan starred

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

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‎2015-08-28 12:16 AM
Concert Regular
Posts: 3
Registered: ‎2012-03-30

Re: All my Spotify playlist's are gone!!

Thanks 

you made my day!

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Solution!
Accepted by Xhisor (Concert Regular)
‎2015-08-28 12:16 AM
Moderator
Moderator
Posts: 4,987
Registered: ‎2012-01-19

Re: All my Spotify playlist's are gone!!

Xhisor - I'm sending an email to you now, keep an eye on your inbox.
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

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‎2015-08-28 12:16 AM
Music Lover
Posts: 1
Registered: ‎2012-05-03

Re: All my Spotify playlist's are gone!!

Hi, I also lost all my tracks and when I try to play a track it states streaming is only available to premium members. I am a premium member. Please help.

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Solution!
Accepted by Chincha (Music Lover)
‎2015-08-28 12:16 AM
Moderator
Posts: 4,417
Registered: ‎2012-01-19

Re: All my Spotify playlist's are gone!!


Chincha wrote:
Hi I too have had a playlist vanish from my account, can anyone help with this??

I've just restored two playlists that were recently removed on your account. How's it looking now?

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

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Solution!
Accepted by rparedes16 (Music Lover)
‎2015-08-28 12:16 AM
Community Manager
Posts: 8,028
Registered: ‎2012-01-20

Re: All my Spotify playlist's are gone!!

Hi rparedes16- I've just had a look on your account and I can see 24 playlists--can you not see these at all?

 

Please try signing out and signing back in with your Facebook email/ password. Let me know if you're still unable to access your playlists.  In the meantime, a clean reinstall is also definitely worth a try. 

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‎2015-08-28 12:16 AM
Community Manager
Posts: 8,028
Registered: ‎2012-01-20

Re: All my Spotify playlist's are gone!!

Hey ChristopherCee - I've just done some behind-the-scenes maintenance on your account. 

 

Try a quick log out/ log in. You should find those playlists have returned. 

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Accepted by agreten17 (Regular)
‎2015-08-28 12:16 AM
Music Lover
Posts: 1
Registered: ‎2012-07-05

Re: All my Spotify playlist's are gone!!

Someonew my starred tracks and playlists are gone too, as of clicking on a facebook link today. aprpetnly it linked my account? i tried using this to fix the problem, ( i have a mac) when i went into preferences, there was no option to disconnect from my facebook account..

 

I would like to use spotify without being connected to facebook, or at least to have my starred songs and infromationg back! When logging in, I tried both facebook information and spotify information, and i get the same thing each time. Please help me split my two accounts so I can have all my old stuff bacl!

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‎2015-08-28 12:16 AM
Moderator
Posts: 4,417
Registered: ‎2012-01-19

Re: All my Spotify playlist's are gone!!

PeterE - please get in touch through our contact form on this and we'll help you out.

 

agreten - I've deleted your duplicate account manually. Try signing in again now (with your username, rather than email address)

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

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Solution!
Accepted by 121120374 (Music Lover)
‎2015-08-28 12:16 AM
Spotify Legend
Posts: 3,649
Registered: ‎2012-01-19

Re: All my Spotify playlist's are gone!!

121120374 - I've just taken a look at your account and it seems your playlists are all there. Strange. Try logging out and back in a few times.
-----
Airhorn Enthusiast

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Accepted by tonyHEMMINGSEN (Music Lover)
‎2015-08-28 12:16 AM
Spotify Legend
Posts: 3,649
Registered: ‎2012-01-19

Re: All my Spotify playlist's are gone!!

Tony - Just tried resetting your playlists. Do they appear now?
-----
Airhorn Enthusiast

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Accepted by ktaborjr (Concert Regular)
‎2015-08-28 12:16 AM
Moderator
Moderator
Posts: 4,987
Registered: ‎2012-01-19

Re: All my Spotify playlist's are gone!!

Ktaborjr - Your playlists still appear to be there, are you logging in with the username 'ktaborjr' and your Spotify password?
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

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Solution!
Accepted by megzter14 (Gig Goer)
‎2015-08-28 12:16 AM
Spotify Legend
Posts: 3,649
Registered: ‎2012-01-19

Re: All my Spotify playlist's are gone!!

Hey!

Just snipped your email out there. It seems that email did indeed have an account attached to it - I've now moved over any playlists that were on that account over to your Unlimited account.
-----
Airhorn Enthusiast

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Accepted by RenzoLW (Gig Goer)
‎2015-08-28 12:16 AM
Posts: 4,600
Topics: 162
Kudos: 2,228
Solutions: 458
Registered: ‎2012-04-10

Re: All my Spotify playlist's are gone!!

Hi,

It looks like there was a server issue this morning, it has been fixed now.

If you log in then out, your playlists should be back :)

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Solution!
Accepted by RenzoLW (Gig Goer)
‎2015-08-28 12:16 AM
Community Manager
Posts: 8,028
Registered: ‎2012-01-20

Re: All my Spotify playlist's are gone!!

Hi everyone, 

 

How's that working for you now that you've logged back in again? Playlists syncing as normal?

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Solution!
Accepted by kareokekaruso (Concert Regular)
‎2015-08-28 12:16 AM
Concert Regular
Posts: 6
Registered: ‎2012-09-21

Re: All my Spotify playlist's are gone!!

i have resolved my problem..i've re-built my playlist from what i had already printed..thanks every one

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All Replies
Solution!
Accepted by topic author Avingale
‎2015-08-28 12:16 AM
Moderator
Posts: 4,417
Registered: ‎2012-01-19

Re: All my Spotify playlist's are gone!!

[ Edited ]

Sorry to hear about that - it looks like they were mostly removed yesterday for some reason - any ideas at all?
In any case, I'll send them to you in an email. Check your inbox :)

 

[edit: just found a way to restore the playlists on our end, they should all be back now. so don't worry about getting an email]

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
Concert Regular
Posts: 4
Registered: ‎2012-02-14

Re: All my Spotify playlist's are gone!!

Thank you so much!
Music Fan
Posts: 1
Registered: ‎2012-02-15

Re: All my Spotify playlist's are gone!!

help! all of mine are gone as well. i have no idea what happened to them. please help! thank you!

Moderator
Posts: 4,417
Registered: ‎2012-01-19

Re: All my Spotify playlist's are gone!!

It looks like a duplicate account was created for you by accident, please just try signing in with your original username to get back to the original account. Connecting this account to Facebook will prevent the same from happening again.

Let me know if you need further help, I know it's a bit of a head-scratcher.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
Gig Goer
Posts: 3
Registered: ‎2012-02-15

Re: All my Spotify playlist's are gone!!

Help! All of my playlists disappeared yesterday morning!

 

Can I get them back?!?!

Moderator
Posts: 4,417
Registered: ‎2012-01-19

Re: All my Spotify playlist's are gone!!

Jmtkalec, I can't find any playlist history on your account (it looks like the account was made only 2 days ago, and I can't find any duplicates) - how many did you have?
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
Gig Goer
Posts: 3
Registered: ‎2012-02-15

Re: All my Spotify playlist's are gone!!

This is incredibly sad! I've had the account since last summer! I used my Facebook log in for it. Would my email address help that I use to log into Spotify with? Did you search that way? I don't know what information about my account you have linked to this post, I'd rather not post any other personal information about me publically. But I do use my gmail account to log in. I do have one other email address you can check. :\

 

Thanks,

Juli

Gig Goer
Posts: 3
Registered: ‎2012-02-15

Re: All my Spotify playlist's are gone!!

It was on the other email, I reset the password and it worked. Phew! However, this is beyond weird, this must be the original account I created, I've been logging in with Facebook ID every since, though. Regardless, I've found my playlists :)

Music Fan
Posts: 1
Registered: ‎2012-02-17

Re: All my Spotify playlist's are gone!!

Help me Spotify!    All of my playlists are gone too and I'm a premium member.    They are gone from my computer and mobile app.   I will cry if they are gone forever.   : (  

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