20-03-2012 01:57 PM - last edited on 31-08-2012 03:19 PM by David
Please supply a contact phone number - as no one responds to my emails (see below) I need to speak to someone asap. I AM PAYING A PREMIUM SUBSCRIPTION FOR A SERVICE I CANNOT USE!! All I need are my login details - I can't even cancel my subscription as I can't log in.
I have still had no response – you sent me this ‘holding’ email on 2 March but nothing has happened since. Please could you sort this out as a matter of urgency.
From: Scutt, Diane
Sent: 06 March 2012 23:07
To: 'Spotify Support'
Subject: RE: Contact Spotify Support
Hi - any news on your investigations on my account yet? This is getting frustrating now as I'm paying for a service I can't use. Look forward to hearing from you asap!
Dr. Diane Scutt
From: 'Spotify Support' [email@example.com]
Sent: 02 March 2012 11:51
To: Scutt, Diane
Subject: Re: Contact Spotify Support
We'd like to thank you for your patience while we've been investigating your query.
We're just running some final checks now to ensure we have a resolution for you. We'll email you within 24 hours with an update.
If you have any further queries in the meantime, please do let us know.
Spotify Customer Service - Cambridge
If I'm not in, anyone else on our dedicated Spotify team can read my notes and help you.
How good was my reply?
This e-mail (including any attachments) may contain information that is confidential and/or privileged. It is intended only for the recipient(s). If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer.
Original message sent 28 February
Options: [Help] [Tech] [loginError]  [sonos] [premium]   [uk]
I am having problems logging in to Spotify. I think that I may have 2 separate accounts as all was fine until I started using Spotify via Sonos.
I had to change my username to that above when I got Sonos and I can\'t remember my password. However, when I click the \'forgotten password\' it asks for my username. If I put in the number above, it says that I am using my Facebook login details and sends me to Facebook. Once there, if I access my login details, it gives me a different username/number to the one above.
This is driving me mad - all I need is my Spotify password but it\'s proving impossible to retrieve it. Help asap please!
For your reference this is Case #: 284432
Support powered by Assistly
Solved! Go to Solution.
20-03-2012 07:57 PM - edited 20-03-2012 07:58 PM
Judging by your emails there, it seems your login details would be just the same as the ones as you would use to log into Facebook.
However, to log into your Sonos with an account created through Facebook, it's a slightly different process. You'll need to follow the steps shown here.
20-03-2012 08:07 PM - last edited on 31-08-2012 03:19 PM by David
Which of course Darren at Spotify Customer Service - Cambridge could have told the user when he replied on March 2 and eveyone would have been a lot happier!
20-03-2012 11:34 PM
Thank you but as usual I have ended up in a continuous loop of frustration. I did as suggested above - set a new password for my device - and (no surpises here) got a message saying that my account is not connected with Facebook. I don't want to log in via Facebook, I just want to login to Spotify and be able to use it!! As I said in an earlier email, it appears that when I started using Sonos(November) and had to create a new password everything went pear shaped.
Can someone just sort this out? There seems to be a complete mix up between my original Spotify Free account and my Premium account. Can't you just cancel any existing accounts I have and just set up a new one? As I can't access either I'm really hacked off at paying premium rate and having no service.
08-06-2012 02:26 AM - last edited on 08-06-2012 09:56 AM by Richard
i need some help. everytime i try to get my spotify, which by the way i had it yesterday. windows 7 on my computer tells me spotify stopped working and windows will try and find a solution. whats happening please let me know my email is -snip- thanks
08-06-2012 09:55 AM
31-08-2012 11:55 AM
Can anyone help me?
Since upgrading to Premium spotify have been taking two amounts each month. I have emailed 3 times with no response.
I don't want to cancel as it may complicate things firther.Quote
anyone have a phone number?
05-05-2014 04:55 AM
|Hello! Please take one minute to answer three very short questions about your support experience today.|
|Take me there||No thanks (hide)|
|Hi folks. We're aware that ... . We're investigating!|
To stay updated please come in here.
|Would you like to help QA test Connect? If so, please log in or register.|
Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.