Bought premium and cannot use it

[AFlyingPig]

Hello, I just this morning bought spotify premium with my student discount and went to download my playlists on my phone, but it still said I was a free user. I thought this odd as I had just purchased it so I checked the account that the reciept said on the web overview of spotify and it said it was a premium account and the renew details etc.

Things I have tried:

Reinstalling App

Trying it on laptop

Trying It on web player

Logging out an back in again.

Submitted ticket to spotify support (#02978397)

Any help would be greatly apreciated

[Jordi]

Hi there and welcome to the community,

Have you replied to the automated email? if not, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

[AFlyingPig]

Thanks you for the reply but yes I have already replied to the email, but unfortunatley there still has been no response,

[Jordi]

Spotify usually responds within 24-48 hours.

[AFlyingPig]

Ok thank you. I will check tommorow morning.

[AFlyingPig]

I have just checked and still no response

[22lxxu4xrp7djkr]

Hi, I am also having the same problem.  3 payments are on showing on my credit card, account settings list me as a Premium user, however i still can only use spotify as a free user...  HELP please! 

[AFlyingPig · Accepted solution]

My problem has now been solved.

Spotify refreshed my subscription their end and all is well.

[MattSuda]

@22lxxu4xrp7djkr

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.