Can I get a refund?

[kiki012000]

 I bought a Spotify subscription months ago through PayPal and my PayPal balance was low, so I got an email a few days ago saying there was an issue renewing the subscription. I assumed it was canceled having tried to charge a few times already.

So I put more money in my account and today I got an email saying I was charged $10.82 for a Premium Subscription. I canceled my subscription right after I got that email and sent in a contact form asking for a refund.

Is it possible to be refunded?

[OviiiOne]

Hello and welcome to the Spotify Community!

I escalated your case, you'll hear from support soon.

[James]

Hey @kiki012000 

Welcome to the Community! 

Did you follow these steps on how to cancel your subscription? Also, we automatically send a confirmation e-mail once a subscription has been cancelled. Have you checked your inbox or spam filters if you received one? 

Finally, if you've contacted our support team - please be sure to respond to the email containing your 8-digit case number. The team will get back to you soon.