03-11-2013 10:41 PM
Hello, I'm currently experiencing the spotify premium trail and I want to upgrade to the premium service using my Nus card but everytime I try to apply my card I get the message 'Sorry, but you can't apply another student card to your Spotify account.'. I don't have a student card applied to my account as far as I know of so I don't get why I'm getting this message?
03-11-2013 11:31 PM
04-11-2013 11:26 AM
Both links are just sending me to a music competition?
What does your subscription status say on your online overview?
07-11-2013 11:22 PM - edited 07-11-2013 11:23 PM
Sorry for the late reply, been distracted
My Subsricption status says "You are registered for Spotify Premium until 2013-11-09. After this period your account will become a Spotify Free account". However I'm only registered at the moment because I've been using the free trial. Anyway I just tried the Nus discount again and still no luck, any help is appreciated!
08-11-2013 12:55 AM
If you could get in touch with the payments team directly using the online contact form they will be able to check this out in a little more detail for you.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
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