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Gig Goer
Posts: 3
Registered: ‎03-11-2013

Can't apply NUS card discount

Hello, I'm currently experiencing the spotify premium trail and I want to upgrade to the premium service using my Nus card but everytime I try to apply my card I get the message 'Sorry, but you can't apply another student card to your Spotify account.'. I don't have a student card applied to my account as far as I know of so I don't get why I'm getting this message?

Posts: 14,315
Registered: ‎06-04-2013
Troubleshooter

Re: Can't apply NUS card discount

Hi. Are do you get the same whether you try using http://www.nus.org.uk/spotify and http://www.nus.org.uk/spotify ?

Joe
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Gig Goer
Posts: 3
Registered: ‎03-11-2013

Re: Can't apply NUS card discount

Both links are just sending me to a music competition? 

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Registered: ‎03-07-2012
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Re: Can't apply NUS card discount


burton870 wrote:

Both links are just sending me to a music competition? 


What does your subscription status say on your online overview

 

Peter

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Gig Goer
Posts: 3
Registered: ‎03-11-2013

Re: Can't apply NUS card discount

[ Edited ]

Sorry for the late reply, been distracted

My Subsricption status says "You are registered for Spotify Premium until 2013-11-09. After this period your account will become a Spotify Free account". However I'm only registered at the moment because I've been using the free trial. Anyway I just tried the Nus discount again and still no luck, any help is appreciated!

Posts: 47,390
Kudos: 14,214
Solutions: 3,563
Registered: ‎03-07-2012
Community Mentor
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Protector of Newbs
Troubleshooter

Re: Can't apply NUS card discount

If you could get in touch with the payments team directly using the online contact form they will be able to check this out in a little more detail for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
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